Relationship between Organizational Resilience and Job Satisfaction in a Hospital in Mazandaran Province

Enhancing hospitals’ resilience is an essential step towards improving the ability of the system to deal with crisis and minimizing the consequences. Job satisfaction is an important factor in the nurses’ turnover intention that can increase the quality of patient care. In this study, the level of hospital resilience and job satisfaction and the relationship between these two factors were investigated.

The present descriptive cross-sectional study was conducted using a questionnaire to assess crisis management in hospitals based on Resilience Engineering approach and Job satisfaction Scale developed by Brayfield and Rothe. The participants included 184 nurses working at a hospital in Mazandaran province, 2021. Data analysis was done using SPSS V25 applying Pearson correlation and Spearman correlation, Bonferroni test, and simple linear regression.

There were 83% female participants and the average age was 36.36±6.66 years with 8.5±5.91 years of work experience. The average resilience score of the hospital was 2.685, indicating moderate levels of resilience. The highest to the lowest scores for the dimensions of resilience were associated with flexibility, management commitment, learning, and awareness. The resilience score showed a downward trend; ICU> operating room and internal ward> emergency unit. Also, the average score for job satisfaction was 59.066 which indicates a moderate level of job satisfaction. The correlation between organizational resilience and job satisfaction of employees was 0.312.

The moderate level of organizational resilience and job satisfaction and the moderate correlation between these two variables require measurements to improve resilience and job satisfaction in order to effectively deal with crises and increase the quality of services.