Satisfaction of Iraqi Kirkuk female students with short-term educational services and its relationship with the quality of education in the Islamic Azad University of Tabriz

Students' viewpoints and satisfaction are important and necessary in assessing the quality of educational services provided in universities. The aim of this study was to investigate the satisfaction of female students from short-term educational services and its relationship with the quality of education in Islamic Azad University of Tabriz. This descriptive cross-sectional study was conducted in 2019. The research population included female nursing students in the Kirkuk University in Iraq. Data collection tool was a questionnaire based on the service quality tools. It consisted of three parts: demographic characteristics, educational service quality dimensions, and service quality satisfaction. Spss statistical software was used for data analysis, descriptive, inferential and analytical statistics such as one-way analysis of variance, Pearson correlation coefficient and multivariate linear regression analysis. Average students' satisfaction scores about general quality of educational services was 1.31. According to Pearson's correlation coefficient, there was a direct correlation and statistically significant relationship between dimensions of service quality and student's satisfaction (p <0.05). Composite regression analysis, showed a significant statistical relationship between dimensions of educational services and the quality of educational services, (p <0.05). To improve the quality of educational services, better monitoring and evaluation, long-term training courses, strengthen client honor implementation plan, expert teachers and educators are effective. Coordination between educational programs and facilities, using efficient instructors and professors with high social term, good dealing with students and using the same evaluation methods, are fruitful and can be used in other educational areas at other universities.