Consequences of implementation of Makna plan with emphasis on environmental dimension - the case study of Shahrood city

Faraja has always paid special attention to the issue of transformation and excellence and the implementation of Makna plan in police stations, which is considered as one of the important factors in gaining people's satisfaction with Faraja. The current research was also carried out with the aim of identifying the consequences of the implementation of the Makna project with an emphasis on the environmental dimension in the police stations of Shahrood city.

The current research is applied in terms of purpose and mixed in terms of the nature of the data, and it has been conducted in two parts, qualitative and quantitative, in the qualitative part, an exploratory approach, and in the quantitative part, the approach is descriptive, analytical and survey-type, the statistical population in the qualitative part, experts And the organizational experts on the subject of Makna and the most people who refer to the police station, and in a small part, are the employees of police stations in Shahrood city. The sampling method in the qualitative part is a purposeful judgmental sampling and in the quantitative part it is a whole number with a number of 60 people. The data were analyzed in the qualitative part by content analysis and in the quantitative part by using statistical tests.

The findings in the qualitative section have been classified in two main axes of individual consequences and organizational consequences of identification. Individual consequences include individual factors and management of organizational resources, and organizational consequences include social capital and social dignity, in individual factors, improving the morale of employees, in human resources management, increasing spiritual and outward discipline, in social capital, improving the social dignity of the police, and in organizational dignity, providing better service to Citizens have the highest percentage and frequency.

The results show that the implementation of the Makna plan has had positive effects in gaining people's satisfaction and these components explain 61.40% of the changes in client satisfaction. Among the components, the organizational dignity component with a coefficient of 866/.