The Structural Model for Evaluating the Performance of the Sustainable Supply Chain of the Service Sector (Case Example: Social Security Organization)

Service supply chain management is a tool for predicting, planning, implementing, and controlling supply chain processes with the aim of meeting customer needs and gaining their satisfaction, which includes coordination, integration and product control, information, and cash flow within the organization and between partners. The purpose of this article is to evaluate the structural model of the performance of the sustainable supply chain of the service sector (experimental witness: Social Security Organization of the country). The research method was mixed (qualitative-quantitative) and descriptive survey. In the qualitative part, a semi-structured interview was used to collect information, and 15 experts in this field were interviewed. And in a small part, the opinions of 384 experts, managers, and employees of sample social security branches of the country have been used. The results obtained from the qualitative technique with the method of thematic analysis to the inductive approach (based on data) and the model of Brown and Clark (2006) indicate the extraction of 3 dimensions, 10 components and 47 indicators in relation to the dimensions, components and indicators affecting the evaluation of sustainable supply chain performance. He has served in the social security organization of the country. The findings obtained from the quantitative technique using structural equations show favorable reliability and validity coefficients, while the T statistic for all three dimensions is greater than 1.96, which indicates that the mentioned indicators correctly represent this structure. have been measured, and also factor loadings have a value greater than 0.7, which has shown that there is an acceptable correlation between indicators (observable variables) and components (hidden variables) with the main structure (economic dimension). In order to prioritize the dimensions of the supply chain performance evaluation in the social security organization, the best-worst BWM technique was used using LINGO software, and the results showed that the social, economic, and environmental dimensions were ranked first to third, respectively. In the end, practical suggestions for creating an evaluation and encouraging mechanism for sustainable actions in the organization, creating a system for measuring and monitoring the performance of the supply chain, etc. were presented.