Identifying and ranking the antecedents affecting the electronic document management system and its effect on client satisfaction

The purpose of this research is to prioritize the effective factors on the implementation of the electronic document management system and its effect on client satisfaction.

This research is descriptive and applied-correlation in nature. The statistical sample of the research for the first questionnaire, which was selected to prioritize the dimensions and components and to use the hierarchical process analysis, was 10 people from the directors of the Hormozgan province registry. Expert choice software was used to analyze this section. The second questionnaire was designed based on a quantitative method and a five-point Likert scale and was distributed among 384 clients who referred to the civil registry of Hormozgan province. Smart PLS software was also used to analyze this section. To check the validity of the questionnaire, the method of content validity and reliability of Cronbach's alpha criterion and composite reliability was used.

The findings of this study show that performance expectation and social influence are the most important factors that affect the acceptance of electronic document management system among employees.

Managers and employees who work with this electronic document management system can take additional measures to improve the system based on the answers received. Therefore, the productivity of people who use the electronic document management system increases significantly. Especially when the literature was reviewed, the results showed that there are few studies that have addressed the topic of electronic document systems. In this regard, it seems that this study is a pioneer and fills an important gap.