An analysis of the interactive relationships of factors affecting the development of service management performance of government organizations

The present study was designed and conducted with the aim of analyzing the interactive relationships of factors affecting the development of service-oriented public management performance of government organizations. The present research is one of the mixed researches which was done in the form of qualitative and quantitative methods and according to its application in organizational environments is one of the applied researches. Fuzzy Delphi method was used in the qualitative part and Demetel method was used in the quantitative part. The method of data collection in the present study was field. The statistical population of the present study included experts aware of the subject. In order to identify these samples, purposive sampling method was used. Finally, 14 people were identified as the research sample. In other words, due to the nature of the quantitative research method (Dimtel approach) that need experts and people aware of the research topic; Therefore, the statistical population of the research was qualitatively and quantitatively the same. The collection tool of the present study in the qualitative section is a semi-structured interview. In the quantitative analysis of the research, Demetel method was used. Because the Demetel method examines the relationships between factors and determines that the effect on one factor causes the effect on other factors, the above method was used to study and analyze the relationships between the effective factors. According to the results, it was found that internal excellence and managerial transformation as causal factors and organizational dynamics, technical knowledge and motivational system as causal factors.