Designing a resilience model for financial technology businesses with a structural equation approach and qualitative techniques

The present study examines the resilience of financial technology businesses. Resilience is the determination of strategies that can prevent the occurrence of inefficiency and the collapse of businesses, or in the event of system inefficiency, return to the pre-failure state or more favorably with the shortest possible time. In addition, in this study, a comprehensive model of resilience of financial technology businesses and its introduction to the study community is presented. All failure modes that cause financial system inefficiencies for technology businesses include 12 failure modes that have been identified through the research literature and expert opinions. The statistical population of this research is managers and experts in the field of financial technology business and related groups in Tehran. In the analysis, FMEA technique has been used to determine resilience strategies in financial technology businesses before failure and new FAAO technique has been used to determine resilience strategies of financial technology businesses after failure. Through the FMEA technique, the experts selected the four failure modes with the highest score and risk priority (RPN) and introduced 25 strategies affecting financial technology businesses to deal with these failure modes. In addition, through the FAAO technique, 6 strategies were identified to make risk management resilient to failure.