The Relationship between Organizational Support and Job Self-efficacy with Organizational Citizenship Behavior

The purpose of this study was to investigate the relationship between organizational support and job self-efficacy with organizational citizenship behavior in Mashhad University of Medical Sciences. The research is applied in terms of purpose and in terms of descriptive and correlational method. A total of 248 employees of the Mashhad University of Medical Sciences who were working in the period of 1969-97 were selected as the statistical sample. To collect the data, the organizational support questionnaire of Eisenberger et al., Sherer and colleague’s self-efficacy questionnaire, Organizational Citizenship Behavior Questionnaire, and others were used. The content and formality of the content has been confirmed by the experts and experts. Using Cronbach's alpha coefficient, organizational support questionnaire 0.84, self-efficacy questionnaire 0.74 and organizational citizenship behavior inventory 0.81 were calculated. Data were analyzed using descriptive statistics and inferential statistics using SPSS software. The results of this study showed that there is a relationship between organizational support and job self-efficacy with organizational citizenship behavior. Among the components of organizational support, only the evaluation component is related to organizational citizenship behavior. Also, all components of self-efficacy are related to organizational citizenship behavior. In addition, the evaluation component with a beta of 0.177 has the highest share in predicting the behavior of employees' organizational citizenship behavior. Also, the component of resistance to barriers with a beta of 0.213 has the highest share in predicting the behavior of employees' organizational citizenship behavior.