The Effect of Social Trust on Organizational Efficiency: Study Employees of 15th District Municipality

The present study was conducted to investigate of social trust in the efficiency of employees and managers of municipalities in the 15th district of Tehran. Applied survey method used to data collection. The questionnaire was indexed based on Giddens' theory and four types of basic, interpersonal, abstract and generalized social trust. The statistical population based on the statistics provided by Tehran Municipality was 982 people (856 employees, 118 managers and 8 deputies) and the sample size was estimated to be 276 people using Cochran's formula and 302 questionnaires were completed taking into account the sample error. The results showed that 26% of the changes in the efficiency of employees and municipal managers can be explained by the social trust variable. Apart from interpersonal trust, other types of trust directly explained the dependent variable. In the study of relationships, it was observed that religiosity has no significant relationship with employee efficiency is inversely related to managers' efficiency. All four types of social trust showed a significant relationship with the performance of employees and managers that the strongest relationship was related to generalized trust and the weakest relationship was related to interpersonal trust.