Transformational Variables of Open Model Engineering of Customs Organization Organizational Structure

Customs is the most centralized device for monitoring the entry and exit of goods from the customs territory of the country. The purpose of this study was to systematically review the variables of the re-engineering model of organizational structure of customs.

The researcher has carried out a detailed and in-depth review of the topic using a combination of methods. For this purpose, 18 relevant articles were identified among the bulk of the original articles, referring to the credible documents available on the websites of Google, Magiran, and Science Direct from 1989 to 2019. Content analysis and Delphi method were used to analyze selected articles, conceptual concepts, dimensions and influential components.

The findings of the study fall into 15 main categories: Education, Security, Perceived Ease, Information Technology, Immediate Clearance, Transparency, Management Factors, Technological Factors, Legal Factors, Role of Infrastructure, Process and Procedure, E-Commerce Application and The role of organizational structure and mechanics and 48 sub-factors were presented.

In order to create a dynamic organizational structure that fits the organization, it is necessary to consider changes in the customs of the country and to improve the performance of employees in the organization, taking into consideration the training and application of up-to-date technology and providing easy access to electronic customs. Finally, the research findings were presented in a categorized format.