Identification of the factors affecting the successful implementation of business intelligence in university

Globalization process and the rapid development of information technologies have not only led to obvious competition between organizations, but this phenomenon can also be observed among universities. In this context, business intelligence (BI) is understood as a process that collects, analyzes, interprets, and disseminates high-value data and information at the appropriate time for use in the decision-making process. The purpose of this research is to provide a model suitable for higher education organizations and finally to measure the readiness of Shiraz University to implement the BI system. For this purpose, this study was conducted in four stages. At first, the factors affecting the readiness of the organization to implement the business intelligence system have been identified using the systematic review method, then the factors have been refined with the opinion of experts using the fuzzy screening method, and as a result, eight dimensions of management hardware infrastructure, project management, BI team, software infrastructure, BI users, organization and organization culture, and 44 indicators were identified and confirmed. After going through the mentioned steps, the identified factors have been weighted by the fuzzy best-worst method. Finally, the readiness of Shiraz University was measured using the obtained model and the opinions of 60 managers, experts and professors of Shiraz University, who were selected in a purposeful judgment, through a questionnaire. The results showed that Shiraz University has the most preparation in terms of business intelligence users, management, business intelligence team, organization culture, hardware infrastructure, project management, organization and business intelligence software infrastructure.