Evaluating the Effectiveness of In-service Training Courses in the Improvement of Human Resource Performance: a Case Study of a Government Bank

The purpose of the study is to evaluate the effectiveness of in-service training courses in a government bank. This is a descriptive study which has employed a survey to complete the research process. Further, as to the objective of the study, this is an applied research. The purpose of the present study was to evaluate the effectiveness of Bank in-service training courses. The data were collected by questionnaires and analyzed based on the ROI model using one-sample t-test. Using a convenience sampling plan, 596 respondents completed the questionnaire. The results showed the participants’ relative satisfaction with the training courses. Some found the course content and presentation attractive and relevant to their job roles, and others stated that they are not satisfied enough with these courses. Still, another part of the results showed that there was not a significant change in the learning rate of the participants after the training courses, and their participation in the training courses did not result in a significant change in the learning rate. In addition, the results showed that despite the participants' criticisms about the courses and their relative satisfaction, they thought that these courses helped them solve some of their work problems and that the workflow in Bank was facilitated to some extent. In other words, the results indicated that these courses partially influenced the organization's work processes.