EIdentifying the Consequences of Managers' Coaching Behavior from the Perspective of Qom Municipality Employees Section

Coaching is a systematic guidance approach and a solution-oriented process that helps managers to strengthen learning and change, considering that coaching is one of the most effective methods of learning and developing skills, the purpose of this article is to identify the consequences of the coaching behavior of managers is from the perspective of employees of Shahr Qom municipality. This research is exploratory in terms of purpose and qualitative in terms of data collection method and theme analysis technique. The method of collecting information is field and library, and the tool of collecting information is semi-structured interview. The statistical population is the municipal employees of Qom city. Sampling in this research is non-probability and purposeful sampling. In order to analyze the qualitative data in this research, the method of coding and theme analysis was used. After the studies and analysis, the identified consequences for the managers' coaching behavior were divided into two general categories of individual and organizational consequences. Individual outcomes include employee vitality, emotional intelligence, job satisfaction, psychological capital, and knowledge management. Also, organizational consequences include organizational citizenship behavior, productivity, customer satisfaction, and organizational voice.