Identification and Ranking of Cost Reduction Challenges from the Viewpoint of Bank Melli Managers and Experts Using the Fuzzy Hierarchical Analysis Method

Since banks play a sensitive and key role in the growth and development of the country's economic system, the issue of reducing banking costs has always been the focus of experts. The main goal of the current research is to identify and rank the challenges facing the reduction of operational costs from the viewpoint of Bank Melli managers and experts and then provide guidelines to reduce these costs. Also, the statistical population of the research consists of 375 managers, assistants and experts of Bank Melli in the country. In this research, the questionnaire tool was used to collect information, then the cost reduction challenges were prioritized using the fuzzy hierarchical analysis process. The results of the data analysis also indicate that the most important cost reduction challenges of Bank Melli include managerial, organizational, information technology, operational, environmental and financial challenges. In addition, the findings indicate that among the challenges affecting the reduction of operational costs of the Bank Melli, the challenges of information technology have won the first rank, which indicates the great importance of information technology in the banking industry. The next ranks are assigned to managerial, organizational, environmental, financial and operational challenges.