Designing a Model of Internal Relations in the Insurance Industry Using Interpretive Structural Modeling (ISM)

Intellectual capital is a combination of intangible assets, human assets and infrastructures that enable the organization to perform its tasks. Structural, human, and relational capitals are the components of intellectual capital, which are a combination of intangible assets, human assets, and infrastructures that enable the organization to perform its duties. Based on this, the main goal of the current research is to design internal relationships between structural, human and relational capitals in the insurance industry using Interpretive Structural Modeling (ISM). The method in this research is quantitative (descriptive-survey) and by using the snowball method, 15 experts in the field of public administration and organizational behavior who were effective in the field of intellectual capital and social capital and also had management experience in the insurance industry as The statistical sample of the research was selected and the internal relationships between the research components were identified by the Interpretive Structural Modeling (ISM) method.