Designing Non- Financial Support Packages for Science and Technology Parks Based on Services Depending on the Technology Readiness Level (TRL) Using The SWARA Method

Technology-based firms face many challenges at the start of their activities, which multiply their need for support. Therefore, providing services to them based on their main feature, i.e. technology level, will lead to the purposeful use of limited available resources. In this study, we identified six groups of services required by the firms located in science and technology parks (STP), including financial, knowledge, management, welfare, marketing and legal services. This groups of services were divided into 35 subgroups based on library studies and interviews with experts and a needs assessment survey from the firms located in Tarbiat Modares Science and Technology Park. The correlation between technology readiness level (TRL) and services required by the firms was tested. Based on the results, the technology readiness level correlates with five groups of services, except financial services. In order to design the support packages, we used Stepwise Weight Assessment Ratio Analysis (SWARA) method to weight the five service groups in the first stage, and 35 subgroups of services in the second stage. According to the results, the most service groups required by the firms based on TRL1-3, TRL4-6 and TRL7-9 are respectively knowledge services, legal services and marketing services