Explaining the characteristics of the police on the relationship between the growth of employees and people's satisfaction in the executive units of the General Police Command of the Islamic Republic of Iran.

To increase public satisfaction, it is necessary to pay attention to the development of employees and strengthen their positive characteristics. Also, law enforcement organizations should help improve employee performance and, as a result, increase public satisfaction by creating a suitable environment. The purpose of this study is to explain the characteristics of the police on the relationship between employee development and public satisfaction in the executive units of the General Police Command of the Islamic Republic of Iran.

In this study, a descriptive-survey method was used, considering the research topic. For this purpose, the number of daily visits of people to executive units in Qazvin city was considered during a month, which was about 900 people, and 270 people were selected as a statistical sample by simple random method using the Cochran formula. Also, three researcher-made questionnaires were used: staff development, public satisfaction, and police characteristics. The validity of the questionnaire was confirmed by experts, and reliability was obtained by Cronbach's alpha. Since the Cronbach's alpha coefficient was 0.874, it was concluded that the questions have sufficient reliability, and the data analysis method was structural equation testing.

The effect of police characteristics on police development was 0.848, and the effect of police development on public satisfaction was 0.362. Also, the effect of police characteristics on public satisfaction was 0.604, which was significant at the 0.05 level for all three hypotheses.

Improving police characteristics in order to increase public satisfaction and staff development is vital in any society. In Iran, too, given the critical role of the police force in maintaining security and public order, this issue is of particular importance.