Presenting an Interpretive Structural Model of Employee Behavioral Competence Using a Workplace Information and Knowledge Approach

The purpose of this research is to present an interpretive structural model of employee behavioral competence through a workplace information and knowledge framework. The research was conducted using both exploratory and survey methods. This research is applied in purpose and exploratory in nature. The participants consisted of 14 experts from the Ministry of Islamic Guidance in Iraq, specifically from Baghdad, Diyala, and Karbala. They were selected using purposive judgment sampling. The structural interaction analysis method and MICMAC software were utilized for data processing. The findings from the structural analysis encompassed several key areas: environmental analysis, management challenges, employee behavioral competency analysis, organizational culture assessment, legal and policy applications, competency determination, dimensions of leadership competency, the development of an employee behavioral competency model, interpersonal skills, communication skills, analytical skills, leadership skills, establishment of behavioral criteria, model evaluation and development, implementation and monitoring, intra-organizational success, key competencies, extra-organizational success, and employee behavioral competency through an information and knowledge approach to the workplace. In this approach, workplace information—including operational data, information processes, and decision-making systems—plays a crucial role in enhancing employees' behavioral skills for managing complex situations and adapting to dynamic changes in the workplace. Applying this structural model facilitates the development of skills and behaviors that align with the strategic needs of the organization, thereby enhancing employee flexibility and dynamism.