MEDICAL AND NURSING SERVICES AND PATIENTS SATISFACTION LEVEL

Patients ’ satisfaction is a complex phenomenon which is affected by different factors. Managers and care givers have to be aware of patients ’ opinion about their services. Promoting quality of care depends on this issue. To assess the satisfaction level of patients in medical surgical wards, we conducted a cross-sectional study in which 400 patients, selected by convenient sampling method. The data were collected by interviewing and completing questionnaires. Findings revealed that 79% of patient were satisfied with services gained from physicians and 74% of them said that they were satisfied with nursing services. To sum up, promoting the satisfaction level of patients, we recommend perposful considerations and interventions.