Investigating the Client Tribute Plan in Hospitals Related to Yazd Shahid Sadughi University of Medical Sciences In 2008

One of the measurement indices for effectivness and development of health and treatment sections is client satisfaction with state organizational services. In order to promote this plan, client tribute plan was implemented.The research was performed through a cross-sectional descriptive method. Target people were all from hospitals related to Yazd Shahid Sadughi University. The data collecting method were interview and observation. The data collection tool was a questionnaire. Data were then nalyzed via SPSS and stated based on abundance simple and complex tables. In this research all the activities related to 10-part client tribute plan were examined. Mean socre related to the" training of staff". in the hospitals was 33%. They were as follows: 39% in the area of clarification and documentation of providing services for client, 43% in the area of giving information regarding the method of providing services for people, 71% in the area of preparation of ethical charter of the organization in connection with people, 80% concerning the predication of appropriate space and facilities, 46% in the area of improvement and amendment of ways for providing services to people, 61% for client opinion poll, 85/7% in the area of supervision and inspection,74% concerning the appreciation and encouragement of successful managers and staff and 81% in connection with how to behave toward people. On the whole, ABARKOH hospital received 130 points while AFSHAR hospital received 85, the maximum and minimum in Clients tribute plan.Implementation of client tribute plan in hospitals related to Yazd Shahid Sadughi University was somehow relative.By establishing the reform movement in management system as a step toward client tribute plan and a supervising system to control the Plan for each hospital we will hopefully observe a better condition for the matter.