Total Quality Management (TQM) in Shahid Beheshti University libraries: Offering a model

The aim of this survey is to present the best model for implementation of TQM and evaluate infrastructures of libraries at Shahid Beheshti University using ISO 9000 model and finally introducing the best solution with considering of existing infrastructures. The defined population was the employees and managers of all Shahid Beheshti University libraries (57 subjects). Our tool for collecting information was a questionnaire which consists of 8 parts that was designed according to ISO standard. All collected data have been analyzed using SPSS software. The Findings demonstrate that with existing situation, it is not possible to use TQM at libraries and the score of libraries was below 50% at 8 principles of ISO 9000 of TQM. The observance percentage at 8 principles of ISO 9000 for the following items at libraries of Shahid Beheshti University is as follows: