The Effect of Veneration Plan Training on Staff's Knowledge, Attitude and Performance

The most important policy in administrative system of Iran is focusing on the philosophy of customer orientation that has been used to improve office states by accomplishing veneration plan. Health system by focusing on the development of continuous quality of services pays special attention to customer's satisfaction. This study was an intervention study in 2009. There were 231 people in 15 health treatment centers as The statistical society of this research, and among them, 66 people were selected randomly and intervened by training workshop. Data was collected by check list and questionnaires and analyzed by SPSS-16 statistical software and descriptive statistical and inferential methods were used. There was meaningful relation between the amount of staff knowledge in relation to veneration plan in all of four mentioned fields before and after educational intervention, and this relationship increased.In intuition span, there is no meaningful relation among job behavior, administrative space (climate) and informing fields, but this relation is meaningful in re-engineering of providing service methods and client's opinion poll and their view has been improved as a consequence of educational intervention. In performance span, there was no meaningful relation in fields following intervention practices. According to the research results, it can be stated that training staff and improving their awareness for developing motivation and applying knowledge and decisions in this field was necessary but was not enough and in addition to identifying and applying suitable motivating factors, facilities and necessary work environment should be provided for staff activities.