The Effect of Human Resource Strategies on Organizational Performance on the Basis of BSC Model in Isfahan Province Internal Revenue

The objective of this research was to study the effects of human resource strategies (staffing, employee performance management, HR development, compensation and employee relations) on the improvement of organizational performance on the basis of balanced scorecard model (learning and growth, internal processes, costumer, and financial perspectives) in Isfahan Province Internal Revenue. The methodology of research was of descriptive-surveying and the research was conducted in the field survey. The statistical population was of the managers, experts and workers who were 1254 persons and 274 persons were selected as sample by classified random. The data gathering tool was a questionnaire composed of 48 questions the reliability of which has been calculated by Cronbach’s Alpha index of 0.92. The information obtained has been analyzed with the statistical software of SPSS by using one-sample t-test and one-way ANOVA in inferential and descriptive statistics. The results showed that staffing strategy was effective in the medium level in all four BSC perspectives. Employee performance management strategy was effective blew medium in the costumer perspective and in the medium level in other perspectives. The effect of human resource development, compensation and employee relations strategies were over medium in all four perspectives. Results also showed that these effects were in the most on the improvement of the financial perspective and other perspectives didn’t show any differences. Totally it was found that the effects of the human resource strategies on the organizational performance was over medium in all four perspectives of BSC model (p<0.01).