The Rate of Client's Satisfaction from the Service Quality of Services Centers

Disciplinary –social services as one of the most important tasks of police had a critical role in reduction of people problems and difficulties. Due to widespread field of activities in this area, knowledge about people satisfaction from these services has a critical role in understanding the rate of people total satisfaction from police. Recent studies have investigated the rate of people satisfaction from these services in passport issuance centers, auto technical testing centers, police service offices (police office plus 10) public places, driving licenses issuance centers, general military services, identification centers, execution offices, auto tickets issuance so as to find suitable criteria for measuring the rate of people satisfaction from police disciplinary and social services. This research is carried out in nine provinces of the country using metric method and the samplewas 2492 people. The conceptual model and the questionnaire of this research cover five dimensions such as administrative equipments, professional characteristics, behavioral characteristics, administrative system and centers control system. The results of research indicated that the rate of service satisfaction differ based on age, level of income, level of education andjob of applicants. Furthermore the rate of people satisfaction provided by administrative equipments was more than other dimensions and the least was in centers control system. Among service providers the general military service provided the most satisfaction and the identification centers provided the least satisfaction. Among studied provinces the mazandaran province providedthe most and Fars province provided the least satisfaction.