EVALUATION OF TECHNICAL AND ENGINEERING TRAININGS QUALITY, BASED ON THE QUALITY SCALE MODEL OF SERVQUAL SERVICE
Author(s):
Abstract:
The aim of this research is the inspection of Tehran Boiler company`s engineering trainings quality. For this reason, according to the trainee's perceptions and inference of training service quality is studied. Standard components are the measurement method of service quality (servqual). In accordance with special features of training programs, the studying organization status are localized, then it has provided as the base for the perception of trainees. Studying statistics of this research consists of the whole engineers which were involved in the engineering training programs. Due to limitation sampling are made for 245 people and questionnaire is delivered among them. Research findings show that, there is a meaningful difference between expectancy of engineers, company training operation in relation with the each five dimensions of study case. Results represent the dissatisfaction of the quality of the company training programs.
Keywords:
Language:
Persian
Published:
Iranian Journal of Engineering Education, Volume:13 Issue: 51, 2012
Pages:
117 to 141
magiran.com/p944873
دانلود و مطالعه متن این مقاله با یکی از روشهای زیر امکان پذیر است:
اشتراک شخصی
با عضویت و پرداخت آنلاین حق اشتراک یکساله به مبلغ 1,390,000ريال میتوانید 70 عنوان مطلب دانلود کنید!
اشتراک سازمانی
به کتابخانه دانشگاه یا محل کار خود پیشنهاد کنید تا اشتراک سازمانی این پایگاه را برای دسترسی نامحدود همه کاربران به متن مطالب تهیه نمایند!
توجه!
- حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران میشود.
- پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانههای چاپی و دیجیتال را به کاربر نمیدهد.
In order to view content subscription is required
Personal subscription
Subscribe magiran.com for 70 € euros via PayPal and download 70 articles during a year.
Organization subscription
Please contact us to subscribe your university or library for unlimited access!