فصلنامه مطالعات اندازه گیری و ارزشیابی آموزشی
پیاپی 7 (پاییز 1393)

This study has been done with the aim of determining none governmental educational institutions service quality in Gilan. The method and analysis tool measures service quality gaps between expectations and perceptions of service recipients who are recipients of the services as the students of these institutions. This study based on the objective and the method of data collection is descriptive. To determine the validity of the questionnaire, Cronbach's Alpha was used to assess reliability. The Study consists of all the nongovernmental educational institutions `s students in gilan. A sample of 384 questionnaires answered by the students using these services. The sampling procedure was stratified by gender and the final selection to complete the questionnaire will be random. The collected data were analyzed using paired t-test and Friedman ranking test. The results showed that student's expectations are not met in all aspects of service. In response, improved work processes, improved training facilities and spaces and paying attention to other aspects of the plan can be effective in improving the quality of educational services.

Implementation of descriptive evaluation has an important impact on various educational areas. The aim of this study is the investigation of teacher's experiences of implementing the descriptive evaluation plan and the type of study is Qualitative Methods and the population consisted of 1650 teachers from the city of Sanandaj. The type of sampling was theoretical and 224 teachers were selected. Data were collected using interviews and analyzed with analytical survey. The results showed from the viewpoint of teachers, in traditional evaluation system, the scores that students catch acted as positive reinforcement and this has been ignored in the descriptive evaluation system(Learning-teaching process).Teachers considered 3 problems of descriptive evaluation tools involving uncertainty, being time-consuming and requirement to practice to fill out forms (evaluation tool). Insufficient space and facilities for the implementation and operation of the school (classroom environment) and being a teacher in a weak position compared with traditional evaluation (position of teacher) and the demand for supplies, as well as arrangements for better implementation (logistics), and finally the lack of justification of parental causes confusion and create misplaced expectations of parents (view of parents).

The purpose of this study was to develop and validate the multidimensional academic motivation questionnaire of Semnan (SMAMQ), which evaluates different factors in students’ academic motivation. The population of this study was all first grade high school students of Semnan. Totally 580 students were selected using random multi-stage sampling method. All of them completed SMAMQ. Educational measures such as discipline score, number of absence, grade point average were collected. Correlation of the factors, educational measures, reliability analysis were used for examining psychometric properties and confirmatory factor analysis was used for examining measurement model and the structure of internal relationships of items. Finding showed that in comparison with the four competing models, a nine-factor model was compatible with the SMAMQ. The relationship between motivational factors and educational measures was consistent with the expected direction. The findings showed that SMAMQ has good psychometric properties and can be used as a research and diagnostic tool.

The main objective of the study is to explore the role of "the Employee's level of acquaintance with the organization" on reducing the dissension between staff and managers in performance evaluation. The research method is descriptive- correlation. The statistical population comprises all the employees of the University of Tabriz amounting 470 persons, from whom 140 persons were chosen as the sample by stratified random sampling. The data were analyzed using statistical software and t-test, Regression, Pearson's correlation coefficient and results showed that: 1.There is a significant relationship between the amount of acquaintance with the organization and reducing the dissension between staff and managers in performance evaluation. 2. There is a significant relationship between the amount of acquaintance with the organization and the employee's self-assessment and the manager's evaluation of employees. 3. There is a difference between the employee's self-assessment and the manager's evaluation of them. 4. There is no difference between self-assessment of men and women. 5. Manager's evaluation of employees varies on the basis of gender. 6. Organizational structure and regulation have the high impact on reducing the dissension between staff and managers in performance evaluation.

The present study has been conducted to evaluate the current status of Shahid Beheshti University based on the international standard IWA 2:2007. The standard is presented to assist educational organizations intending to employ quality management system ISO 9001:2000. The study has been done through a quantitative method. Research statistical population consisted of members of Shahid Beheshti University (managers, faculty and staff of colleges) and among the members of the University, 265 people were randomly selected with a stratified sampling method. Researcher-made questionnaire of requirements and examples was provided. Based on the Research findings, the current status of Shahid Beheshti University in all clauses of the standard IWA 2: 2007 was evaluated in the level of relatively desirable. Therefore, improving the current status and establishing the international standard IWA 2:2007 requires the preparation in various fields at Shahid Beheshti University such as training and developing human resources, commitment of managers and employees and appropriate informing.

The aim of this research was to investigate the influencing factors on students’ evaluation of faculties at Shiraz University, based on students’ viewpoints. Statistical population consisted of Shiraz University students among whom 1220 participants were selected as research sample using stratified random sampling. Research instruments consisted of an open questionnaire. After collecting data related to students’ viewpoints about effective factors influencing faculties’ evaluation, data were analysed using qualitative method of cyclic analysis process. In addition, χ2 test was applied to compare factors and their dimensions frequencies among various students’ groups. Results showed that expertise, personality, relationship with students, faculties’ evaluation of students, and classroom management were respectively highest to lowest influencing factors on students’ evaluation of faculties. However, male and female students’ viewpoints about these five factors were different. It was also concluded that there were some differences among the impact of mentioned factors (expertise, personality, relationship with students, faculties’ evaluation of students, and classroom management) in different colleges.

The purpose of this study was to examine the effectiveness of Pennsylvania preventive program on student optimism, life satisfaction, positive and negative emotional experiences. In this pretest-posttest nonequivalent-group design accompanied by with follow up stage, 60 students at Shahid Beheshti University in experimental and control groups responded to the Life Orientations Test-Revised (LOT-R, Scheier, Carver & Bridges, 1994), Depression, Anxiety and Stress scale (DASS, Lovibond, S.H. & Lovibond, 1995), Positive Affect and Negative Affect Schedule (PANAS, Watson, Clark & Tellegen, 1988) and Satisfaction With Life Scale (SWLS, Diener, Emmons, Larsen & Griffin, 1985). The experimental group received 7 resilience training sessions (2 hours a session). The results of covariance analysis indicated that Penn preventive program was effective in increasing optimism, life satisfaction and positive effect and in decreasing depression, anxiety, stress and negative effect in short term and long term. Theses findings suggest that resilience training by increasing positive thinking, emotional management and interpersonal relationships skills could result in mental immunization in university students.