فصلنامه مدیریت سازمان های دولتی
پیاپی 1 (زمستان 1391)

Most management researches focus on managing subordinates, but there are few research studies on upward influence. The purpose of this research is to determine and explain how this influence happens. This research has been done based on a mixed method with two parts (quantitative and qualitative). In the first step, qualitative methods have been deployed. Based on a qualitative method, we drew the package of upward influence strategies and then the results of qualitative methods were tested. Data gathering was done through interviews and questionnaires. The populations are from two universities (Tarbiat Modares University and Chamran University). Part of the results showed that strategies consist of (1) establishing indebtedness, (2) building mutual trust, (3) coalition, (4) building interdependence between manager and employee, (5) persuasion, (6) secrecy, and (7) conditioning. Some other results showed that self-assessment of influence behaviors is different from assessment of others. Also, establishing indebtedness is higher in self-assessment and the use of building mutual trust, conditioning, and secrecy is higher in otherassessment of influence behaviors.

Progress is one of the most important and crucial requisites of modern societies which defines a variety of the economic, political, cultural, and social relations. The question about the criteria and indicators of improvement is investigated from different aspects and viewpoint. In the present study, the authors have first introduced the future study technique as one of the methods of codification of Iranian-Islamic Pattern. Then, based on the proposed method, the life style and humanity developments are proposed as a conceptual model. The final model contains the characteristics of a perfect human from the Islamic view point as well as the Iranian’s high content culture. The model was obtained by an initial image processing, using the future study technique and finally analyzing the outlined frameworks by specialists. In addition, the other available models for humanity development are also investigated throughout the analysis and the benefits of the present method rather than others are clarified. The final model contains 6 dimensions (physical and mental health, wealth, religion, indicators. It defines the complete set of characteristics and capabilities that a perfect man should hold from the view point of the Islamic- Iranian style.

Accountability and public trust are the key concepts in the field of political science and public administration studies. This paper examines the role of Public accountability in improving public trust of citizens. In this study, public accountability has four dimensions: commitment, respect, transparency, and controllability, while public trust has three dimensions: reliability, integrity, and risk-taking. This is considered an applied, descriptive and correlational study. Statistical sample consisted of the metropolitan municipal questionnaire.Findings indicated that the relationship between citizens and public confidence is to improve

technology networks, the development of virtual banks and the private banking system in country have enerated high competition in our banking industry. The purpose of this article is the evaluation of e-banking performance based on balanced scorecard and fuzzy logic. The required sample consisted of Isfahan Melli bank. The main instrument for collecting research data was questionnaire. Its validity was confirmed by content validity and construct validity. The reliability calculated that the questionnaire was appropriate. To determine the importance of research process indicators, the Fuzzy network analysis was deployed. After determining the critical indicators through the combination of importance and performance indicators, the proposed solutions to improve electronic banking services were provided. Research results suggest that the functional status of electronic banking in branches of Melli bank in Isfahan in terms of the financial perspective, internal process customer growth and learning is satisfactory.

The mission of this research is to evaluate and analyze the level of organizational learning in the Malek Ashtar University. In order to achieve this purpose, the systemic model of Marquart was selected. This model includes five subsystems: learning, organization, human, knowledge and technology. Using these five subsystems, the hypotheses were defined. In order to collect data, a closed questionnaire with a 7-point Likert ranking spectrum was deployed. The results showed that from human subsystem was nearly considered by learning level was less than the acceptable level. Finally some recommendations have been proposed to access desired state of learning organization and reduce current problems in Malek Ashtar Univers ity.

Islam is a comprehensive religion which is able to meet all human needs and human societies. Whatever guarantees human happiness and whatever promotes the evolution of human societies can be found in the literature and religious teachings. The objective of this paper is to investigate the size and components of the apparatus of public control, based on descriptive studies of Islamic texts and religious core. To achieve this goal, three hypotheses were formulated and the required data were gathered from the staff of governmental agencies. Cronbach's alpha coefficient was calculated for the survey questionnaire based ABC A high reliability. The functionality was measured and governmental employees of Isfahan. Results of the study's main hypothesis were related to indicators of research and statistics T. The normality and the level of significance were checked. All hypotheses have been confirmed which show commitment to Islamic values as well as the commitment to organizational and national values is high.