فصلنامه مطالعات منابع انسانی
پیاپی 34 (زمستان 1398)

Background & Purpose:

Willingness to take voluntary and constructive actions in an organization depends on the alignment of different stakeholders’ values. This study analyzed the effect of corporate social responsibility on organizational citizen behavior through the mediating roles of occupational involvement, job satisfaction, and employee voice.

This is an applied descriptive-correlational study, in which the statistical population included 326 employees working at the National Iranian Oil Refining and Distribution Company in Guilan Province. The simple random sampling method was used to select 177 employees as the statistical sample; the confirmatory factor analysis and the structural equation modeling (SEM) technique were used for data analysis in SPSS and LISREL.

Corporate social responsibility has significant relationships with organizational citizen behavior, occupational involvement, job satisfaction, and employee voice. Occupational involvement, job satisfaction, and employee voice affects organizational citizen behavior and has a mediating role in the effect on corporate social responsibility on organizational citizen behavior.

Focusing on corporate social responsibility can involve employees in their jobs so that they can actively and voluntarily participate in organizations with their consent to achieve organizational goals.

Background &

The ability to interact with customers effectively requires the identification of mental states and persuasion skill that can improve sales performance. This study aimed to explain the relationships between salesperson emotional intelligence and customer loyalty through the mediation of salesperson performance and customer value co-creation behavior.

This is an applied descriptive-correlational study, in which the statistical population included the salespersons working at 10 shopping centers in Tehran. The convenience sampling method was employed to select the statistical sample, whereas a questionnaire was used as the data collection tool. The path analysis model was then used through structural equation modeling (SEM) for hypothesis testing in AMOS.

There were significant relationships between salesperson emotional intelligence and salesperson performance, between salesperson performance and customer loyalty, between salesperson emotional intelligence and customer value co-creation behavior, between customer value co-creation behavior and customer loyalty, and between salesperson emotional intelligence and customer loyalty through the mediation of salesperson performance and customer value co-creation behavior.

Managers of shopping centers can enhance their salespeople’s emotional intelligence to improve customer loyalty by increasing salesperson performance and customer value co-creation behavior so that they can compete successfully with other shopping centers.

Background & Purpose:

Developed on the basis of trust, social networks can facilitate knowledge sharing to help individual learning. This study aimed to analyze the effect of emotional and cognitive trust on the use of social networks and knowledge sharing in learning.

This is an applied survey, in which the statistical population includes the high school teachers of Mashhad who are the users of social networks, and the statistical sample consisted of 375 teachers. The structural equation modeling (SEM) method was used for data analysis in AMOS and SPSS.

Emotional and cognitive trust had positive effects on the use of social networks. It was also confirmed that the use of social networks had a positive effect on knowledge sharing; likewise, knowledge sharing affected individual learning positively.

Increasing interpersonal trust can provide proper foundations for promoting the use of social networks to share knowledge among teachers, a process which will improve the quality of education system at schools.

Background & Purpose:

The severe psychological shocks and traumas that the employees of an organization experience as a result of different factors can have many unpleasant outcomes for employees and the organization. This study analyzed the effect of organizational trauma on moral behavior and work conscience of employees through the mediating role of organizational culture.

This is an applied descriptive-correlational study, in which the statistical population includes 386 employees working at the University of Kashan. Cochran’s formula of sample size was used along with the stratified random sampling method to selected 186 employees as the statistical sample. The data collection tool was a questionnaire, and data analysis was performed through the path analysis method and the one-sample t-test in SPSS and AMOS.

The means of organizational trauma, moral behavior, work conscience, and organizational culture were above average in the University of Kashan. Moreover, organizational trauma had negative, significant effects on moral behavior and work conscience of employees, whereas organizational culture had positive, significant effects on their moral behavior and work conscience.

Organizational trauma can have devastating effects on moral behavior and work conscience of employees; however, a rich and positive organizational culture can moderate and mitigate these devastating effects.

Background & Purpose:

Requiring appropriate prerequisites, identification and exploitation of existing opportunities can lay the foundations for the continuous improvement of organizational performance. This study analyzes the mediating role of organizational entrepreneurship in the effect of organizational innovation on organizational performance.

This is an applied descriptive-correlational study, in which the statistical population includes the directors and experts of Bank Keshavarzi Iran in Tehran Province. The simple random sampling method was employed to select 292 participants as the statistical sample. A standard questionnaire was used for data collection. The Kolmogorov-Smirnov test and the correlation test were then conducted for hypothesis testing, whereas the path analysis was employed to analyze the causal relationships between the research variables.

There is a positive correlation among organizational innovation, organizational entrepreneurship, and organizational performance. Moreover, organizational innovation improves organizational performance by facilitating and accelerating organizational entrepreneurship.

Promoting innovation in products, processes, and technologies will improve the leading role, risk-taking capacity, and competitiveness of organizations. Therefore, organizational performance indices will improve.

Background & Purpose:

Knowledge sharing is a prerequisite for the acquisition of competitive advantage and sustainable innovation. At the same time, the effective adaptability of an organization depends on the ability to adapt to all business elements such as the labor force. Hence, this study analyzed the effect of individual knowledge absorption capacity on knowledge sharing through the mediation of employee agility in the banking system.

This is an applied causal study, in which data were collected from the questionnaires distributed among 226 employees working at different bank branches in Tabriz. The partial least square structural equation modeling (PLS-SEM) model was used for data analysis.

According to the software outputs, all direct relationships of variables are significant. Furthermore, employee agility mediates the relationship between individual knowledge absorption capacity and knowledge sharing.

Improving employee agility can affect the relationship between individual knowledge absorption capacity and knowledge sharing, help improve knowledge sharing among employees, and move towards better competitive advantages for banks.