نشریه تحقیقات مدیریت آموزشی
سال هفتم شماره 3 (پیاپی 27، بهار 1395)

The aim of present study was considering the effect of emotional intelligence on the teachers job performance of Oshnavieh city education department. The present study method was descriptive and correlational and the statistical population included all teachers of Oshnavieh city education department who were employed in this department in the academic year 2015-2016. The statistical sample size was calculated as 301 people, based on Kerjcie and Morgan Table, that were randomly selected. There were used of 2 questionnaires of Schutte emotional intelligence and Conder job performance in this study. According to comprehensive analysis of the obtained data from measuring tools, there were used of two and multivariate regression statistical methods. The results showed that there was no correlation between the emotional intelligence and job performance and only emotion regulation affected teachers job performance among the emotional intelligence components, but evaluation, emotion expression, and exploitation of emotion components had no effects on teachers performance.

This study has been conducted to identify the relationship between information technology and job satisfaction among the faculty members of Roudehen Azad university. The society of the research consists of all faculty members of Roudehen Azad university in years 1393-94 who have scientific degrees such as full professor, associate professor, assistant professor, trainer and scholar. According to the report of personnel department they are 417 people. To select participants, stratified random sampling method has been used. To collect data the standardized job satisfaction questionnaire ( prepared by Bradfield and Ruth in Minnesota university in 1967) investigated and used ( for communication and information technology component). In this research the method of content validity has been used to measure the amount of validity of measuring tools and based on Lawshe 1975, content validity ratio has been calculated 0.67. Cronbach's alpha has been used to measure internal consistency of the indices and the results indicated that, the measuring tools have acceptable internal consistency. To analyze statistical data, descriptive statistics indicators (central and distribution indicators) and Komolof Smirnov test and Spearman's correlation coefficient have been used. The results indicated that there is direct and positive relationship between employing information and communication technology and job satisfaction of faculty members of university. Although this relationship is weak and this also has been observed between the employing of software and job satisfaction.

The present study, considers the effectiveness of reality therapy on perfectionism and self-esteem of girls seeking cosmetic surgery in Tehran .The type of the study was experimental with having pre-test, posttest and a control group .Statistical society consisted the whole girls referring to the center of cosmetic surgery in Tehran between the years 93 and 94. 64 people were chosen voluntarily and answered to Frost multidimensional perfectionism scale questionnaire and Cooper Smith self-esteem scale questionnaire. After collecting and marking, 30 people who gained lower mark in Cooper Smith self-esteem scale questionnaire and higher mark in Frost multidimensional perfectionism scale questionnaire were chosen and placed randomly into two groups. One was experimental and the other group was control group and both had 15 members. The experimental group had reality therapy in 9 ninety-minute sessions while the control group received no training at all. For analyzing data, analysis of covariance test was used in addition to descriptive statistics.
Data analysis showed that reality therapy significantly increases self-esteem and decreases perfectionism of girls seeking cosmetic surgery in comparison with control group.

This descriptive study aims to identify the effective factors in classroom management. Applying random clustering sampling method, the sample size consists of 550 teachers (260 men and 290 women teachers) out of all elementary school teachers in Khoy, Iran. The researcher-made questionnaire was administered. The questionnaire validity was confirmed by Lawashe Method. Cronbach`s Alpha was employed to calculate the reliability. The results indicate that a difference is found among teachers concerning classroom management styles. No difference is found in gender-based classroom management styles. Classroom management styles are different concerning working experience. No difference is found among men and women teachers concerning classroom management.

Social responsibility is recognized as one of the most important elements of organizational existence philosophy so that respecting it by organizations not only may lead into organizational commitment promotion but also it fosters the satisfaction of external stakeholders to justify the organization. Present paper studies the impact of social responsibility on organizational commitment. To this end, Qom Governor General Office is selected as research population by the contribution of 80 members as research sample and a questionnaire for data collection. Data processing is conducted by regression model which indicates that economic needs, respecting general laws and regulations, business ethics and humanity responsibilities have positive and significant effect on organizational commitment. It means that emphasis on the importance of social responsibility and respecting it by organizations can have a positive impact on organizational performance so that it can impact on employees’ organizational commitment significantly.

The aim of this article is to prioritize complications (damages) of Maskan Bank by using EFQM Organizational Excellence Model. The structure of EFQM Organizational Excellence Model has two domains of enablers and results. Domain of enablers expresses the constituent components of the organization and how they interact together. It includes five criteria of Leadership - Policy and Strategy - Employees - Companies and Resources and Processes. The domain of results is achieved from implementation of the enablers. This domain has constituted of 4 criteria of Customer Results - Human Resources Results -Society Results and Performance Key Results made. This research is applied in terms of purpose. It is descriptive - correlational in terms of method. Statistical population of this research includes all employees working in central offices of Tehran city Maskan Bank in 2015 (1335 persons). Statistical sample was estimated 300 persons based on Cochran formula.   They were selected by simple random sampling method. Standard organization excellence model (EFQM) questionnaire was used to collect the data. Face and content validity of the questionnaire was confirmed by using experts' opinion. Cronbach's alpha coefficient was obtained 0.989 for the whole questionnaire. This suggests internal consistency of items and acceptable reliability of the questionnaire. Finally, the data were analyzed by using one-sample t test and Friedman test with application of SPSS software. Results showed that the complications (damages) of Maskan Bank are greater in domain of results compared to the domain of enablers. Considering the average rating of criterion of customer results (5.80), human resources results (5.69), leadership (5.54), human resources (5.37), society results (5.09), policy and strategy (4.90), performance key results (4.78), processes (4.08) and companies and resources (3.75) were in the first to nine statistical priorities of complications (damages) of Maskan Bank according to the respondents' opinion.

Quality service assessment is the prerequisite of the programming in order to qualitative improvement of the organizations’ services. Hence, the study of the quality in different aspects of the organization’s services from the consumers’ perspective has been the subject of many studies historically. Users of the organizations’ services have expectations about the received services, and the major key for the organizations to reach to the desirable quality of service is presenting the services and functions that are matched with expectations or even beyond the expectations of users. This study surveyed the quality of the after-sale service for Kia automobile manufacture, by using the SERVQUAL model, in Tehran. The statistic society of the current study was the owners of Kia cars. According to Morgan table, 384 questionnaires had been collected, and the collected data were analyzed by LISREL8.5, and SPSS20 software. The results showed that Kia agencies in Tehran failed to meet their customers' expectations.

This research purpose is to survey the preparedness of Roudehen Islamic Azad University for the establishment of total quality management and quality management system (ISO). Research method was descriptive (survey) in terms of data collection and practical In terms of purpose. The research population included all faculty members of Roudehen Islamic Azad University in the 91-90 school year was (450 people).The sample was chosen according to Morgan Table, and included 210 people and it was selected by random sampling method. Data were gathered through four researcher-made questionnaires included a total quality management questionnaire based on five scales and alpha coefficient of 0/83, a documenting of activities nine dimensions questionnaire based on five scales and alpha coefficient of 0/80, a quality management principles eight dimensions questionnaire based on six scales and alpha coefficient of 0/77 and a quality objectives of university five dimensions questionnaire based on five Likert scales and alpha coefficient of 0/81. Data gathered has been analyzed by descriptive and inferential statistics methods like one-sample t-test, Como, Bartlett, factor analysis and Friedman which were estimated by applying SPSS and Excel. The results showed that 1- Deming's 14 dimensions quality management status at Roudehen Islamic Azad University is high. 2- The preparedness of the Roudehen Islamic Azad University to document activities based on quality management system (ISO) is the high. 3- There is a ambiguous cognition of eight principles of quality management in Roudehen Islamic Azad University. 4- Roudehen Islamic Azad University 's quality objectives include learning objectives, skills, technology, culture and research.