فصلنامه فرایند مدیریت و توسعه
سال سی و چهارم شماره 1 (پیاپی 115، بهار 1400)

The aim of this study is to present a model for investigating the antecedents of good urban governance in Iranian mega cities as well as the relations among effective factors of such governance. 

The statistical sample consisted of fourty mega cities, for which the city councils completed the questionnaires. 

Findings show that the information and communication technology development, social capital, globalization and local authorities’ inclination variables positively and significantly affect good urban governance, but participation culture does not.

 A new model for good urban governance has been introduced. It can ultimately serve as an appropriate context to secure the dynamism of indexes of good urban governance and can provide the cohesion necessary for the implementation and improvement of government performance in the society.

 Based on the presented model, the expansion of information and communication technology, as well as the improvement of social capital, have been suggested.

Optimal implementation of government’s social functions, which can lead to the development of the country, is the most important pillar of governance. With regard to this fact, the purpose of the present research is to design an optimal model for social duties of the Iranian Government. 

The research was performed based on mixed method in terms of the data gathering. In the qualitative section, the statistical population included academic and organizational experts in the field of public administration. Data were collected by studying theoretical foundations and interviews were administered through focus groups. In the quantitative section, the statistical population included managers, deputies and employees of public, private and non-governmental organizations. Data were collected by questionnaires. To design the qualitative research model, fuzzy inference system was used. 

Results show that promoting social functions at individual, organizational and social levels can lead to the optimization of social goals of the Iranian Government. It is also concluded that social affairs at individual level has a greater impact on the optimal implementation of government social functions than the other two levels. Individuals play a pivotal role in the civil society. 

Taking the type of social functions into consideration and focusing on appropriate planning are necessary to mobilize social functions. 

 Finally, it is suggested that given the basic role of civil society in the social functions, it should get more emphasis.

The aim of this study is first to identify the issues and problems of tax policy making at institutional levels and second, to specify an institutional model based on the role and capacity of the key players, contextual factors, interactive models and determining rules by using a defined framework and formulating strategies effective in this area.

The research applied inductive, qualitative method as well as systems implications through theme analysis procedure. The outcome of a comparative study into the policy making systems of the selected countries together with a statistical sample of 14 interviews with high-ranking authorities of tax policy making and academicians.

Every one of the formal and informal authorities plays their effective role in the tax policy making institution and the contextual factors control in this area. There are shortcomings at different levels of the institution. To deal with them, while correcting the action of the players, one can utilize such strategies as formal participation among government authorities in order to strengthen accountability and to improve information movement on the one hand, and also the public participation of non-governmental authorities in order to create trust and support, on the other.

This research presents a specified model for identifying various levels of the country’s tax policy making, which can render effective strategies and realize economic and social goals of the country’s tax system as used by players such as The State Tax Affairs and The Ministry of Economics and Finance.

The purpose of this study is to investigate the impact of strategic fit, organizational structure and environmental turbulence on organizational performance in parent companies in Tehran. 

This research was causal in terms of nature. Regarding objectives, it was an applied study and its approach was qualitative. Survey method was used to collect data through 82 questionnaires from 41 parent companies. Both convergent and divergent content validities, as well as reliability of the questionnaires were confirmed. To analyze data, one-shot T-test, hierarchical regression and structural equation modeling (path analysis) were used in smart PLS software. 

The results of the structural equation modeling indicate that the performance of parent companies is at a relatively good level. Path Analysis, based on variance analysis, shows that organizational structure and strategic fit have a positive and significant effect on organizational performance. The results also show that organizational structure mediates within the relationship between strategic fit and organizational performance in a positive and significant way and environmental turbulence has a positive and significant effect on organizational performance through strategic fit. One of the innovations of this research is the use of the ‘Ashrigde Matrix’ in the analysis of management strategies that has not been used in Iran previously. 

According to the research findings, it can be concluded that performance improvement depends on strategic fit, which affects performance both directly and through organizational structure; therefore, it is suggested that parent companies follow appropriate strategies to establish it.

Effective and efficient human resource management is critical to the success of any organization. Meanwhile, improving employee performance is one of the main concerns of organizations in the public sector.

The aim of this study is to design a high commitment human resource management (HC-HRM) model among the employees of the 14 regions of Education Department in Qazvin Province. The statistical sample consisted of 260 employees who were selected according to the Morgan table. The present study was of a survey type. Data analysis was performed by applying structural equation modeling and Smart PLS2 software. 

Research results show that perceived high commitment human resource management directly and positively affects individual performance. In addition, research findings indicate that the variables of work engagement, professional commitment, and perceived organizational support play a role in the relationship between high commitment human resource management and individual performance as mediators. 

No doubt, the findings of this study enhance the knowledge of high commitment human resource management; besides, by modeling perceived high commitment human resource management at individual level, it helps create a new knowledge domain in the related literature.

Construction places are a part of people’s identity. The identity of the place affects the man-place relation. Influenced by modern urbanism system, today’s cities have lost their former identity function and consequently have an environment with no defined identity all caused by place. Accordingly, this study mainly intends to reach an optimal model of place identity in new cities. 

It was a basic, descriptive-exploratory research and applied theme analysis method. Data were collected through investigation into theoretical literature, experts’ ideas and deep interviews with ten urban affairs managers. To identify the related themes, MAXQDA software was used.

All in all, 46 preliminary codes and four main themes were identified and the relations among these themes are presented in the framework of a model. Based on the model, recommendations as to the solution of place identity problems of Parand New City are presented.

This research intends to investigate the effects of the salespeople's characteristics and the seller-customer interaction on the quality of interactive relations and loyalty among the customers of the insurance industry.

Statistical population consisted of Karaj Branch of the Iranian Insurance Corporation custumers. Applying cluster random sampling technique, 253 questionnairs were distributed. In order to analyze the data, structural equation modeling was used.

Results of hypotheses testing show that the customer’s personality traits has positive and significant effect on the relationship between customer and seller. Communicative selling behavior and the quality of the relationship affects customer loyalty positively and significantly. Besides, the mediating role of customer relationship quality has positive and significant effect on the relation between salespeople’s personality traits and  customer loyalty.

Compared to other relevant studies, the present research has focused on the variables affecting relationship quality and customer loyalty at the same time. Moreover, the two variables of percieved price and customer’s willingness for relationship are emphasized as mediators in the interaction between salespeople’s personality traits and communicative selling behavior and the quality of relationship with customers, which are significant. With regards to the nature of the insurance industry services, these findings can be utilized by isurance companies.