نشریه توانمندسازی سرمایه انسانی
سال سوم شماره 3 (پیاپی 10، پاییز 1399)

The purpose of this study was to identify and factor analysis of HRM indicators in service organizations with emphasis on management and leadership factors that have been used by sequential (qualitative and quantitative) exploration method. First, in qualitative phase, to identify and critique the indicator. From documentary and library methods and interviews with experts, 54 indicators were identified and categorized into 4 dimensions; leadership quality, reward - encouragement, and targeting - planning and the organizational environment with a general management and leadership factor. In order to validate the results of the qualitative phase, the index was calculated using a researcher-made questionnaire with Cronbach's alpha of 0.988 among 250 managers and experts of Ardebil Province Education Department with 0.896 kmo and with soft Spss software was analyzed. According to the results of the variables of this study (with confidence level of 0.05) significant and the fit indices in all dimensions greater than 0.9 were confirmed and suggested as a model. The results of the present study can be used to measure and evaluate the human resource efficiency of service organizations to improve the efficiency and growth of organizations.

Employee performance is an issue that is closely related to the organization's achievement of its set goals, so that employee performance is considered equivalent to the organization's performance. The aim of this study was to investigate the relationship between meritocracy, job pressure, job control and perceived organizational support with employee performance, which in terms of purpose, was practical and correlational. The statistical population of this study was all employees of Saderat Bank branches in Bushehr province. Using Cochran's formula, a sample of 242 people was selected and examined by random sampling method. The method of collecting field information and tools was to collect the questionnaires of Moher et al. (2006), Lee and Babco (1998), Chiang and Hesiyeh (2012), Hosseini et al. (1392) and Moghimi (1390). The validity of the questionnaires was confirmed by the validity of the content and the review of the professors, and the reliability of the questionnaires was obtained by Cronbach's alpha, all research variables above 0.7. Finally, the data were measured and analyzed using structural equations. The results showed that at a significance level of 0.05 there is a negative and significant relationship between job pressure and employee performance. But the relationship between job control, perceived organizational support, and meritocracy has been positive and significant on employee performance

Parent company has long been one of the key topics in strategic management research, Importance of Parent Co. Studies is Because of Their Role in Creating Value of Parent Subsidiary Businesses. The purpose of this study was to use data and information on the status of complex businesses in order to plan and manage strategy to create and prevent the destruction of the value and perception of subsidiary businesses from the perspective of a specialized petrochemical firm. The research is of a qualitative nature and has been interviewed by experienced petrochemical industry managers through snowball sampling and the interviews have continued until the theoretical saturation of 23 interviews. The propositions of this research were extracted by the data base method and analyzed by MAXQDA software. Based on the results of the analysis of data obtained from the experts participating in the research, the observation model of the petrochemical firm's parent-level, developed at the corporate level, consists of 448 open source codes, divided into 77 common propositions. The propositions at this level are divided into 14 main categories and 5 concepts, including concepts; Financial (18%), Corporate processes (20%), Customers and stakeholders (20%), Growth and wisdom (12%) and the defense becomes passive (30%). Consequently, if the parent company can obtain comprehensive information with the right, appropriate and timely indicators in addition to identifying the influential variables of the status of its subsidiaries (children), it can be successful in strategic decision making of subsidiaries and value creation.

The purpose of this study was to investigate the effect of sales force reputation on the dimensions of experiential value-added and customer behavior. The statistical population of the study consisted of customers of Rossen Therapy Co., 50 of whom had the highest volume of purchase and transaction with the company, were selected by non-probability and purposive method. A standard questionnaire was used to collect data. In order to analyze the data, partial least squares method and Smart PLS software were used. The results of the research showed that sales force reputation positively and significantly influences the dimensions of experiential value-added as well as the service excellent and the enjoyable interaction effects on customer loyalty and also the loyalty effects on the customer's share of wallet. Of course, the effect of the service excellent and enjoyable interaction on customer's share of wallet and the effect of economic value and service productivity on customer loyalty were not confirmed.

The aim of this study was to provide a model for succession in higher education. In order to collect the information of the present study, a qualitative part of the semi-structured interview and a quantitative part of a questionnaire were used. The qualitative statistical population consisted of experts from the scientific community and academic experts who had executive backgrounds at the decision-making levels who were purposefully selected and the number of experts in the qualitative department was 10 people. The quantitative statistical population includes all higher education administrators who were evaluated 500 people and using Cochran's formula 217 people were selected as a statistical sample by simple random sampling.The face and content validity of the data collection tool was confirmed by 30 experts and its reliability was obtained in a preliminary test with 30 subjects for all the studied variables above 0.7, which is acceptable To analyze the data in the qualitative part, the data theory method was used, and in the quantitative part, descriptive statistics methods were used with SPSS software version 22 and inferential statistics were used to model structural equations in Smart PLS software version 2 Qualitative results show that the data obtained from the interviews during the open, axial and selective coding process resulted in the emergence of the foundation data theory in the field of succession breeding. Causal factors affect the central phenomenon. Also, underlying factors, phenomena and intervention factors of succession breeding affect its strategies. On the other hand, succession strategies influence its consequences.