فهرست مطالب

Information Technology Management - Volume:16 Issue: 2, Spring 2024

Journal of Information Technology Management
Volume:16 Issue: 2, Spring 2024

  • تاریخ انتشار: 1403/01/13
  • تعداد عناوین: 10
  • Ameneh Khadivar *, Maryam Mobini Kashe, Raha Basraei Pages 1-15
    Green information technology is in the spotlight for organizations, helping them save money by using information technology (IT) to achieve the highest efficiency and thus reduce environmental impacts. One of the ways that can help organizations planning for deploying green IT is to evaluate green information technology maturity (GITM). Previous studies have referred to various criteria for green IT evaluation, most of which are qualitative criteria that are difficult to measure and evaluate in ambiguous conditions. The main objective of this study is to identify crucial criteria that affect the GITM level and to design a fuzzy inference system to assess the GITM level in any organization. While using a Mamdani Inference system, inputs can be verbal expressions or crisp values, and the output shows the level of maturity of green information technology. Since green IT knowledge is not modeled in previous studies, modeling it in the current study is a valuable step for organizations confused about various factors they should consider for going green. The main system criteria are the conditions of the data center, office environment, work practice, procurement, and corporate citizenship. Due to the generality of the model used for the knowledge base system development, organizations can use this system for the green IT maturity level determination. The presented inference system helps organizations understand their status of being IT green and plan for the following steps to accomplish their desired maturity level. The proposed inference system has been tested, validated, and used to determine the maturity level of Tehran municipality.
    Keywords: Green Information Technology, Green IT Maturity, Maturity Evaluation, Fuzzy inference system
  • Afsaneh Monemi Rad, Neda Abdolvand *, Saeedeh Rajaei Harandi Pages 16-34
    With the advent of user-generated text information on the Internet, text sentiment analysis plays an essential role in online business transactions. The expression of feelings and opinions depends on the domains, which have different distributions. In addition, each of these domains or so-called product groups has its vocabulary and peculiarities that make analysis difficult. Therefore, different methods and approaches have been developed in this area. However, most of the analysis involved a single-domain and few studies on cross-domain mood classification using deep neural networks have been performed. The aim of this study was therefore to examine the accuracy and transferability of deep learning frameworks for the cross-domain sentiment analysis of customer ratings for different product groups as well as the cross-domain sentiment classification in five categories “very positive”, “positive”, “neutral”, “negative” and “very negative”. Labels were extracted and weighted using the Long Short-Term Memory (LSTM) Recurrent Neural Network. In this study, the RNN LSTM network was used to implement a deep transfer learning framework because of its significant results in sentiment analysis. In addition, two different methods of text representation, BOW and CBOW were used. Based on the results, using deep learning models and transferring weights from the source domain to the target domain can be effective in cross-domain sentiment analysis.
    Keywords: Sentiment analysis, Cross-Domain Sentiment Classification, Transfer Learning, Deep learning, Deep Neural Networks
  • Samuel Niiboi Attuquayefio *, Nana Yaw Asabere Pages 35-61
    This study investigates Ghanaian students' adoption of Mobile Learning (ML) by extending the technology acceptance model with a subjective norm variable. Specifically, this study focuses on the moderating effect of gender using the Measurement Invariance of Composite Models for the analysis. The study used a purposive sampling technique to collect the data for the study from sec-ond-year diploma students at the University of Professional Studies in Accra. SmartPLS 3.3.3 was used to analyze the data from 330 respondents. The findings of the study suggest that perceived ease of use, perceived usefulness, and subjective norm have a significant influence on the behavior-al intention to adopt mobile learning for the complete data set. In addition, the results suggest that the impact of the subjective norm was not significant for female students but for male students. Also, the impact of perceived ease of use and perceived usefulness on behavioral intention were insignificant. Furthermore, the findings suggest that behavioral intention influences students' actual use of mobile devices to access learning materials. Finally, gender moderates the relationship be-tween subjective norms and behavioral intention. The findings demonstrate group heterogeneity, therefore, investigations on technology adoption must always incorporate group dynamics to un-derstand how different groups respond to its adoption. The findings of the study hold significance for both policy and research implications.
    Keywords: Mobile learning, Perceived Ease of Use, perceived usefulness, Subjective Norm, Behavioral Intention
  • Mojtaba Mazoochi *, Sara Yousefikhah, Leila Rabiei Pages 62-90
    This research delves into the socio-economic aspects of online gambling in Iran, exploring the underlying cultural drivers that have contributed to its rapid growth in recent years. Online gambling's prevalence is intricately linked to cultural norms and values, both overt and covert, which have shaped its emergence in the country. Despite the religious, legal, and cultural taboos associated with gambling in Iran, this study investigates the cultural motifs that have challenged these obstacles, particularly among the youth. To unravel the psychological mechanisms at play among young online gamblers, this study adopts a qualitative approach, employing in-depth interviews with 17 male online gamblers aged between 20 and 40, alongside participatory observations. The data is analyzed thematically, with a focus on cultural motifs that reinforce mental accounting biases, drawing from the principles of behavioral economics. Notably, the central theme that emerges from this analysis is the "psychology of success", a worldview that influences the mindset and actions of individuals engaged in online gambling. The findings of this study reveal a significant thematic alignment between the teachings of the psychology of success and the cultural elements that bolster cognitive biases in the speech and conduct of online gamblers. The psychology of success, which emphasizes a sense of agency and empowerment, appears to drive cultural change and contributes to the widespread acceptance of online gambling despite its illegitimate status. Furthermore, the study highlights a connection between the prevalence of online gambling and the devaluation of the national currency.
    Keywords: Online gambling, Socio-Economic Analysis, Behavioral economy, mental accounting
  • Davar Nazari Ardabili, Fereshteh Amin *, Bibi Marjan Fayyazi Pages 91-111

    This study aims to develop an adoption model tailored for service-oriented organizations and then evaluate its effectiveness within the specific context of Tehran Municipality, Iran's foremost service-oriented institution. Utilizing a mixed-method research approach integrating qualitative and quantitative methodologies, this study delineated the dimensions, categories, and indicators pertinent to the adoption of Electronic Human Resource Management (EHRM) systems in service-oriented organizations. Qualitative methodologies were employed to identify and develop the adoption model, which was subsequently evaluated within Tehran Municipality using a quantitative approach. In the qualitative segment of this study, in-depth interviews were conducted using a snowball sampling technique until theoretical saturation was achieved. For the quantitative phase, a sample of 310 experts affiliated with Tehran Municipality's EHRM system was surveyed. Structural equation modeling and Smart PLS 4.0 software were employed for data analysis. Ultimately, this research extracted five dimensions, 14 categories, and 94 indicators for the proposed adoption model. Notably, experts accorded the highest priority to the technological dimension in the adoption model, with specific emphasis on “adaptive architecture, security and privacy of employees, trialability and reliability, organizational citizenship behavior, organizational dynamic capabilities, digital Leadership Policy and Actions, cloud computing, etc…”, as pivotal factors in EHRM adoption. The organizational dimension assumed the second-highest priority, while the individual dimension was assigned a third-place ranking. Micro and macro-environmental factors followed in subsequent priority order.

    Keywords: adoption, Technology Adoption Model, EHRM
  • Haikal Zahiruddin, Adi Wijaya * Pages 112-131
    Information technology (IT) governance has become a crucial area of study because of the growing corpus of research in the area. This study aims to conduct both a literature review and bibliometric analysis focusing on three specific research questions: (RQ1) examining the trends in publications and citations, (RQ2) recognizing the most impactful countries, journals, and authors, and (RQ3) investigating popular research areas and trending topics in IT governance. Data surrounding IT governance research were obtained through the Scopus database, with a total of 1,510 documents published from 1995 to February 2023. The extracted documents were analysed using Harzing’s Publish or Perish, VOSviewer, and Bibliometrics sub-tool Biblioshiny software. Publications have continued to rise since 2004 when the United States has had the greatest influence over IT governance publication and research collaboration, while Indonesia is the most prolific. Primary sources on IT governance research were taken from conference proceedings related to IT topics. As for authors, Pereira R from Portugal is at the top of the list while Van Grembergen W from Belgium is the most influential. This study is the first to identify and propose themes and current hotspots in IT governance research which serves as a guide for future researchers and professionals.
    Keywords: Information technology governance, Scopus, Harzing’s Publish or Perish, VOSViewer, Bibliometrics
  • Benatiya Andaloussi Manal *, EL Yamani Rachida, Dhiba Youssef Pages 132-160
    This paper aims to conceptualize the success factors of a digital transformation (DT) strategy and analyze its impact on a company's economic performance. We explore the concepts that affect the field of DT definition and the key drivers that lead to successful DT. Through these key drivers considered as success factors, we propose a research framework linking these drivers to the DT strategy and then corporate economic performance in emerging markets. To test the research model empirically and provide a contextualized interpretation of the results, we adopted a sequential explanatory design. Initially, we performed a quantitative study through a survey among companies listed on the Casablanca Stock Exchange in Morocco. We then analyzed the collected data using the structural equation method. Next, to explain the results, we conducted a qualitative analysis through interviews with semi-structured questions. The findings show that in an emerging economy context such as Morocco, placing the customer at the core of the DT strategy, aligning the organization with the DT strategy, adopting a value system imbued with DT values, and establishing an operational roadmap to drive the change can enhance the company’s digital transformation. These drivers contribute to 59.5% of the implementation of the DT strategy. Driving a DT strategy has a significant impact on companies' economic performance, contributing to 21.5% of their commercial and financial outcomes. This study highlights that the maintenance of a "phygital" business model, which mixes digital and physical business models, and the lack of human resources involvement in the DT process are specific to the emerging market context studied.
    Keywords: Digital Transformation, Success factors, Economic performance, Conceptual Framework, Structural Equation Modeling, Sequential explanatory design
  • MohammadShahin Taghaddomi *, AmirAli Mazandarani Pages 161-180

    The adoption of E-learning in academic environments, particularly in Iran, has accelerated over the past decades. However, the lack of established guidelines for instructional design seems to have hindered the creation of effective online educational environments. Therefore, this study aimed to conduct a comprehensive qualitative research synthesis (QRS) to identify the criteria for an optimal online learning environment for Iranian university students. The study followed Major and Savin-Baden's three-phase QRS model and included 12 studies with 252 participants and 42 researchers. The synthesis integrated findings from multiple studies to gain insights into experts’ opinions and students’ perceptions, preferences, and experiences within online learning environments. The research identified four overarching themes: targeted learning, effective teaching management, socio-affective engagement, and learner empowerment. Targeted learning focuses on problem-oriented and need-oriented teaching; effective teaching management emphasizes balanced content and time management, clear objectives, and diverse presentation and evaluation methods; socio-affective engagement involves interactive feedback, social presence, and emotional communication; learner empowerment stresses autonomy, agency and active learning, including experiential and discovery learning. Applying these findings seems to offer a genuine contribution, leading to the development of culturally relevant and high-quality E-learning experiences and addressing the challenges posed by the nascent E-learning system in Iran.

    Keywords: standards, E-learning, Learning Environment, Qualitative Research Synthesis
  • Hamid Khajouei, MohammadTaghi Taghavifard *, Maghsoud Amiri, Iman Raeesi Vanani Pages 181-205

    Leveraging supplementary technology such as Blockchain has the potential to alter the stakeholders involved in a system. Paying attention to stakeholders is one of the main pillars of developing a system. Evidence has shown that Blockchain can solve existing challenges and add new capabilities. These actions will change the stakeholders of PHR. If a value is different for everyone, at the first stage, stakeholders should be identified, and that is our goal in this study. The research adhered to the guidelines outlined in the PRISMA statement. To this end, the study utilized databases including MEDLINE, ScienceDirect, and Google Scholar for English language articles, while the "iranjournals.nlai.ir" database was accessed for Persian language articles. Finally, 35 articles were chosen from searching databases, and six extra articles were selected from reviewing the final articles' references. Stakeholders were categorized into 15 groups. The patient (individual) was identified as the most frequent stakeholder (41 times), and infrastructure providers and the token exchange market were mentioned once each. The usage type is categorized into four groups: direct user interaction, data user, impact user, and financial beneficiaries, comprising six, eight, four, and four stakeholders, respectively. Patients (individuals) use the four groups, and health care providers, policymakers, hospitals, and the government each use two groups. Intelligent contracts are neglected in PHR, which can significantly impact the motivation and creation of incentives for using different stakeholders. The grouping presented here can be used in the preparation of the business model of PHR based on Blockchain. Data has the most usage for stakeholders and strengthens and supports investments in technologies such as Blockchain as an infrastructure for creating data markets, new business models, and creating value.

    Keywords: Personal Health Record, Stakeholder Theory, Blockchain technology
  • Mahmood Mohammadi *, MohammadMehdi Minaee, Hasan Mehrmanesh Pages 206-222

    Cloud computing technology could bring about cost-effectiveness, scalability, usage easiness, and flexibility against environmental changes. Despite several advantages of this technology, the acceptance and movement to the cloud computing environment occurs slowly, particularly in several organizations in developing countries. Cloud computing allows an individual to share distributed sources and services. This study aims to identify the optimal security framework in cloud computing, focusing on the Infrastructure Communications Company as a case study. The method used in this study is descriptive (non-test) and the correlative research scheme is PLS (partial least squares). The participants of the current study were selected among the Tehran Communication Infrastructure Company employees. Based on the Cochran formula and the research population which was 600, 234 were selected using the random sampling method. To measure the security framework in cloud computing, the questionnaires related to Joils and Opria (2017), Tari (2014), Qio and Gayi (2017), and Sing et al. (2016) were used. Findings indicate that the impacts of technological and technical factors, experienced human resources, financial resource provision and secure infrastructures on information technology security were significant (0.01). Moreover, information technology management and supporting regulations on security risk assessment have significant effects. The assessment of security risk has a significant effect on information security. Additionally, information security management and supporting regulations have a significant effect on Goal setting (0.01). Goal setting has a significant effect on environmental and physical security. Based on the results, the evaluated model of the research could explain 0.53 of information security management, 0.50 of security evaluation, 0.36 of goal setting, 0.55 of information security, and 0.35 of environmental security.

    Keywords: Security framework, Cloud Computing, Communications Infrastructure Company