Journal of Information Technology Management
Volume:3 Issue: 2, 2011

In the present study, a number of Iranian IT professionals and electronic commerce managers are surveyed in order to investigate their viewpoints about the level of importance for determinant factors affecting the generation of trust among the Internet consumers. To accomplish this, a model, which is adopted from the existing models in the e-trust literature, is offered to represent the crucial factors and variables that influence the creation of trust in an e-commerce setting; then these factors and their components are weighted and rated by using Analytical Hierarchical Process (AHP) technique. At the end, based on the results of the analysis of data gathered by interviewing with IT and e-commerce experts and managers, the ranking of influential factors on building e-trust in terms of their level of importance includes: technological factors; institutional trust factors; information quality; transaction quality; consumers’ characteristics; and company competency.

Because of the newness of Information Technology (IT) and Internet in the world, and because of intrinsic constraint of multimedia and traditional news systems such as: newspaper, bulletin, radio and television in interactive communication, diffusion of news and information in Internet has possessed special situation. But it is possible sometimes that the use of internet doesn’t achieve anticipated and expected objectives for leaders of media. Because every media is appropriate to fulfill special objectives. Namely, sometimes using the Internet and occasionally using the mass media, can be efficient. In this article, it is tried with using stochastic process and adapting epidemic model for mass media behavior and also introducing a new mathematic method for analyzing Internet behavior concerning diffusion news in a period of time and the behavior of media is analyzed. Therefore, some features such as: the mean number of person hears news, the mean of time continues to hear news N-person, and other important parameters are studied.

Websites have been considered as one of the most important means of communication among different stakeholders. Regarding this fact, the news websites have been taken into account as one of the most important types of websites since they provide the users with significant information providing capabilities and they also play a major role in creating and disseminating knowledge in the society. The design and utilization of such websites have been considered a significant challenge in the modern business environment. Making use of various services in building the news websites has a great impact in improving the quality and value of such websites and consequently, it causes a meaningful increase in the rate of website visits and returns. The main goal of this paper is to provide an appropriate solution for designing and analyzing the news websites with the use of the best combination of the effective, qualitative, and value-generating services. For this purpose and for increasing the quality of news websites, the most important services have been extracted and categorized. This categorization is based on the broad and deep investigation of the most utilized services of the top 50 news websites in the world. Consequently, the services and their role in creating added value have been evaluated and validated by the experts in the field. The presented model can be used by the news websites managers and administrators for designing more effective and efficient websites in order to better satisfy the demands of customers.

Electronic government is a new concept that governments according to level of development implement in different ways. Utilizing informational systems in business sections has created potential context for developing electronic government. Customer relationship ‎management (CRM) is an important system in management that helps to develop electronic government and promote citizenship-based in organizations. There are a few studies about implementing customer relationship management in framework of electronic government. However, this article surveys electronic government in technical approach and supply chain, then it develops graphical model for implementing customer ‎relationship management in framework of electronic government. This survey is done with Delphi method and presents electronic-government model based on customer relationship management. It is surveyed with modular factors, flexibility and criterion definition. Finally, it develops suggestions for implementing customer relationship management in framework of electronic- government.

University course timetabling problem is a serious challenge for the academic managers in each semester. Because of a vast number of constraints and the complexity of relationship among the constraints, the problem is known to be of hard class. In this paper, a decision support system is proposed to assist the decision makers in solving the university course timetabling. The proposed system produces a feasible and satisfactory solution. The system consists of four sub-systems (1) a database, (2) a dialogue component, (3) a process component, and (4) an optimization component. In order to implement the decision support system, the required software package is developed in C# and Microsoft Access database management system is also used. The optimization component utilizes graph coloring heuristics to solve the problem. The approach of the research is field study. The proposed decision support system has been applied to the faculty of humanities at the Persian Gulf University of Bushehr. Compared to the current methods, the results have shown that the proposed system has a better performance in terms of satisfying constraints, and saving time and money.

In the current age, the importance of using knowledge as a tool for creativity and innovation at national level is considerable. Furthermore, it would be taken into consideration as strategic need in the competition among different countries. Hence in this paper, a new knowledge strategic management framework was developed with emphasizing on knowledge based innovation, upon up studying knowledge management models, knowledge strategic management, innovation and innovation knowledge (knowledge based innovation). Developing new conceptual model was done on the basis of comprehensive review of knowledge management literature which applys in innovation management. The presented model has two layers including five main stages: knowledge based innovation and business alignment, vision and mission, gap analysis, defining goals based upon innovation needs in each of the knowledge areas, road map planning, and finally monitoring achievement of the goals. For validation of the framework, the components of the knowledge strategic management models were gathered and examined by a questioner, then in the next step using T statistics test, significant of the criteria (which explored from literature) was measured by SPSS software, finally with a new advance multi criteria decision making method which is called evidential reasoning based on 17criteria, importance of current models and proposed model were compared and ranking accomplished. Results indicate that the providing model obtain higher points among others.

IT development and its ease of use have caused the organizations to equip their processing and operations through IT. It has been over a century that performance assessment has been a significant issue for management and actually has been performed in different ways. The current study aims to discover the effect of e-mail on performance assessment. Therefore, mixed method has been used. The research method for the first step is qualitative and then survey method (quantitative) has been used for the second step. Research sample consists of 15 professors and PhD students for the qualitative study and 180 people are taken for quantitative study. The method of Data gathering was snowball sampling and has been simple random survey. Data of Qualitative research identifies 8 major themes and quantitative data analysis is 64% of variance, using the exploratory analysis. The results show that performance assessment affected by IT and its deficiencies are interpreted from the point of technology. Lack of non-verbal communication and body language fluctuates the assessment and causes misunderstandings. The current paper states that nowadays IT, specially e-mail, is getting so popular in universities, and is one of the effective factors on multi dimensional student assessment, however the issue is not important for the professors and they do not care much.

With advent of knowledge era, the evolution of organizational dimensions has found new aspects. The effectiveness of knowledge management requires special structural, cultural, technological and human perquisites. The primary purpose of the research is to investigate the appropriate structural factors corresponding with knowledge management approach in organization. The current situation of the statistical population will be studied regarding these factors and components. The population of the research consists of managers and senior experts of the NIOPDC. Classified accidental method is used to determine the sample of this research. Data collection is done by in-person questionnaire and Survey. The research method is descriptive. Results indicate that the identified structural factors have significant effects on knowledge management. There are meaningful difference between the existing and the appropriate situation of foregoing factors. Finally, according to research findings, some suggestions are presented to scientific society and organizations.

In this article, the ontology based approach for modeling and management of profiles and competencies in virtual organization breeding environment (VBE) is presented. The main aim of creating the profile and competency ontology of VBE participants is utilizing them in the development of the intelligent agent for choosing the best partners in order to perform the research projects in the information technology (IT) domain. Large amount of information, diversity and dissimilarity of profiles and competencies justify the use of ontology for modeling and management. Thus, ontology with the unique characteristics can assist VBE cooperators to administer these breeding environments. The main contributions of this paper are: producing profile ontology by the capability of applying it in all research VBEs, and producing competency ontology with the aim of applying it in the VBEs whose goal is studying and probing in service oriented architecture and agents domain. Methontology and semi -automated methodology in competency ontology development proportional with the domain and goals of ontology are two methodologies used in creating profile and competency ontology. Eventually, for evaluating results, Gomez-Perez approach is used.

Since we cannot manage what we cannot control, and we cannot control what we do not measure, the measurement of knowledge management (KM) effectiveness is a very important issue. This study aims at developing a methodology to evaluate the KM effectiveness under fuzziness in research organizations. In order to develop such a methodology and to define measures of KM effectiveness, first the relevant literature were studied thoughtfully, in the next step, the opinions of the experts, specialists, scholars and professionals in IT and KM systems and senior managers in Iran’s research organizations were gathered through in-depth interview and consultation. Linguistic data that people use in their judgments may result in ambiguities. To decrease these ambiguities, linguistic terms based on the extent fuzzy analytic hierarchy process (FAHP) - as a multi-attribute decision making approach- are used in this study. 34 measures, which are the major variables to evaluate the KM effectiveness, have been defined under six main measures: Human resources, leadership and organizational structure, knowledge creation and acquisition, knowledge storage and security, knowledge sharing, and knowledge utilization and updating. The results indicate that “human resources” is the most important measure. The other 5 criteria in order of importance are the “Knowledge Sharing”, “Leadership and Organizational Structure”, “Knowledge Utilization and Updating”, “Knowledge Creation and Acquisition” and “Knowledge Storage and Security”. Finally, to test validity and reliability of the proposed framework, we have used this framework to evaluate the KM effectiveness in 9 of Iran’s research organizations.