فصلنامه مطالعات منابع انسانی
پیاپی 5 (پاییز 1391)

Continuous changes in business environment has created challenges for human resource management. One of the strategies employed to deal with these challenges is the use of knowledge management capabilities and creation of innovation in organizations. Thus this paper aims to review the role of human resource management directly and through knowledge management on organizational innovation. The research method used was survey and the method for gathering data is the questionnaire and the statistical population of this study is Research & Development staff based in Parsian Bank. Therefore, seven hypotheses have been formulated. Results that all hypotheses are confirmed. Finally, according research findings, some suggestions are presented to the scientific community and the organization.

Based on criticizability of the theories, the theorists of management science have always set up the possibility of development and completion of the infrastructural discussions in order to prove that the process of theorizing in management contexts is scientific. The source-directed approach in the theories on competitive advantage is not an exception to the rule and have always been criticized by its opponents(the advertisers of market-oriented approach). They may have criticized the source-directed approach mainly for not interacting with the environment in models and administrative strategies. This article discusses the necessity of interacting with environment in attaining to competitive advantage and sought to develop Barny's well-known model of VRIO. That is to say within the frameworks of value(V), rareness(R), imitate ability(I), and Organizational support and use(O) of the current model, to which another element called "updating" would be added.

The present study assesses the factors affecting the loyalty of costumers of the Agricultural Bank at Illam Province of Iran.The assessment of the faithfulness of the costumers was conducted through using the well-known six-dimensional conceptual model by Yupan including: the factors related to costumers (costumers satisfaction, costumer's trust, and costumers’ loyalty plans) and factors associated with services (perceived value, the quality of services, brand reputation). All the managers, and employees of above-mentioned Bank comprised the population of this research and the data was collected through using questionnaires. To analyze the findings, the double sentence test was used and to prioritize, Friedman’s analysis of variance was employed. The findings suggest that all components of the study were effective. The results of Friedman’s test of variance analysis indicate that in terms ofthe factors related with costumers the highest rank belongs to trust whereas the lowest rank belongs to the faithfulness plans. Regarding the factors associated with services, the results reveal that the highest rank belongs to reputation and the lowest one relates to the quality of the services.

In recent decades, combining intelligence and spirituality, has entered a new literature in psychology and management domain which has made researchers conduct comprehensive studies about its nature. This study has examined the relationship between spiritual intelligence of managers and employees `commitment in Iranian Oil Pipeline and Telecommunication companies. The population of this study consists of the staff, experts, supervisors and heads of training departments at the Iranian Oil Pipeline and Telecommunication companies with 115 employees. The data collection was carried out using King`s questionnaire of spiritual intelligence and Alan and Meier`s questionnaire of commitment and survey questionnaires of demographic characteristics. Data analysis has been conducted using the PLS software. The results showed that managers` spiritual intelligence had significant impact on employees` commitment, and thus positive and direct relationship. Likewise, all four components of spiritual intelligence of managers had significant impact on employees` commitment and the components of critical thought and self-concept had the highest impact on employees` commitment.

Organizational justice is considered as a predictor of many of the organizational variables, one being organizational trust. This study investigates the relationship between organizational trust and perceived organizational justice among the staff of the Research Institute of Petroleum Industry (RIPI). The study has employed the correlational-descriptive procedure, and its population consists of all graduate employees and higher educated ones at RIPI. In order to measure the components of organizational justice, the standardized questionnaire by Ny Hov and Mormon (1993) and to measure the components of organizational trust, the standardized questionnaire by Pine (2003) have been used. Using factor analysis, the validity of the questionnaires has been confirmed and the reliability coefficient of the test has been calculated using Cronbach's alpha to be 91.9% and 88.8%, respectively, for organizational justice and organizational trust. For data analysis, structural equations have been used. The findings suggest that all the hypotheses of the study have been confirmed. In other word, the component of organizational justice has positive, direct and meaningful effect on organizational trust. Also, based on the results of structural equations model, the empirical model suggests that research is of optimal fitness.

The conflict is one of the concepts rooted in the human life. The formation of human society and the presence of mankind in social groups (communication establishment and exchanges), have always led to the conflict. As one of the achievements of human social life, organizations have suitable contexts for causing conflicts. Accordingly, extensive studies have been carried out in different branches of management and confront with conflict. Nonetheless, the subject of conflict has not been considered enough culturally and based on religious teachings (especially Islam)Using library-descriptive approach, and considering the effect of local and cultural variables on conflict management, this research tries to investigate the conflict management and present solutions focusing on religious-Islamic concepts. In fact, benefiting from rich Islamic culture in social exchanges and behaviors (as one of the most important cultural aspects in the country) can have a fundamental role in conflict management in the country. Based on this fact and after a brief consideration of the theories and conflict models, the process will be analyzed using an Islamic approach. Finally, based on these instructions, some solutions are presented in better managing the process of organizational conflict.

The purpose of this study is to assess the quality of treatment services at Fayyazbakhsh hospital using developed treatment gap model in order to measure the quality of services and identify the gaps between perceptions and expectations. The research investigates the gap between the expectations and perceptions of the clients, using the Serqual Model including five dimensions of the quality of services i.e. tangible and physical, reliability, accountability empathy and confidence. The research method is applied and the nature of the problem and data collection is respectively descriptive and survey type in which questionnaire has been employed. The statistical sample of the study is based on 122 questionnaires using simple sampling available and distributed at different departments of the hospital. Finally, the collected data was used for testing the research hypotheses using the test for comparing two independent means. The findings suggest that in physical and tangible services, the perceptions have been more than the expectations and in terms of trust; the average of expectations was more than that of the perceptions of the patients and other clients of the hospital, thus showing a significant difference. In other dimensions including guarantee, empathy and accountability, there was not a significant difference between perceptions and expectations. Finally, and on the basis of comparing the means, the degree of perceptions was lower than that of expectations and thus it can be claimed that the services offered by the hospital have not satisfied the patients.