Analyzing and Prioritizing of Total Quality Management Factors Influencing Financial Performance by Group Analytic Hierarchy Process Approach (Case Study: Food Industry)

In the competitive world of today, companies seek to maintain and achieve more market share and retain their customers; thereby improving quality and financial position are of the most important factors in survival of companies. Today, high quality products have become one of the greatest tools for organizations looking for customer satisfaction and profit. In this respect, Total Quality Management (TQM) is one of the most popular systems for achieving high level of quality which organizations are taking benefit from. In this research, TQM factors influencing financial performance have been evaluated and prioritized using Analytic Hierarchy Process (AHP) with a case study in food industry. Collecting data by survey based questionnaire of paired comparisons and using Expert Choice software version 11 to analyze viewpoints, it has been found that management commitment, customer focus and continuous improvement as factors of TQM have highest weights influencing company's financial performance, respectively.