Business Process Management Approach in Healthcare Organizations

Ever environmental changing and the rapid advancement of technology has forced the health care organizations to accommodate in line with appropriate changes. In sectors like healthcare، there are many legal restriction and clinical guidelines that practitioner have to comply with. Therefore، these features lead to less freedom and authority to free core business process from non-value adding activities and reengineering of process for practitioners. Nowadays، flexible principle of business process management (BPM) is a strategy that successfully applies in many developed countries. BPM includes identifying the current status of processes، modeling and determine effects of process’s reforms implementation. In many contexts، this approach has been introduced as the third wave of reforms that is the effective method، and its aims are to eliminate previous methods defects and considering budget constraints and the legal requirements. Through focusing on essential steps of process، integration and eliminating the non-value added steps، BPM provides the possibility of increasing the flexibility، quality and speed of processes. In healthcare organizations، employing BPM، via integration of electronic health record (HER) and hospital information system (HIS)، and guidelines، meet the above mentioned aims. In this paper، after brief description of process-oriented trend history، we introduced the BPM approach، and its aims and intervention scopes in healthcare organizations were described.