Strategic model to measure, manage and evaluate the effective performance of municipalities with a combined model BSC & EFQM; Case study: Zones 3 and 18 of Tehran

Urban reform and improve its performance and its management in municipalities and regions without addressing this complex and its role and enhance its performance would not be possible. Studies show The Balanced Scorecard BSC and Organizational Excellence Model EFQM «in combination" can be a useful framework for evaluating the performance Especially System performance in urban areas and municipalities to provide; because these two models, Regardless of which have significant similarities, have different origins and can establish a good overlap. The model presented in this study to evaluate the management and operation areas of Tehran, the two models we are based. Model evaluation and performance management in municipalities And in the urban areas, And the correlation between motivation and organizational dimensions (with component history, mission, culture and reward systems) Resource management (with the components of process management, financial management and budgeting, financial management, facilities management and human capital) Performance (with component-level performance of staff, program and practice levels of performance across the organization) And stakeholder satisfaction (with the components of the citizens, civil society, employees, investors and providers of municipal services) The equilibrium level of performance was confirmed Balance in performance and satisfaction of its citizens (municipality) will be.