Study of speed of offering services in the educational hospitals of North Khorasan University of Medical Sciences in 2011

The speed of the offered services in treatment centers, especially emergency, has a great importance in reducing mortality rate. If treatment process takes a long time in emergency units, it shows there is no discipline in general planning, practical instruction and hospitals current affairs. This study was done based on the importance of this issue with the aim of increasing speed of servicing in educational hospitals of north Khorasan University of Medical Sciences In 2011 This descriptive study was conducted in a period of one month. 1066 standard forms were selected by proportional stratified random sampling in emergency unit services and the collected data were analyzed by SPSS software 15 and presented with one-way ANOVA. the findings of the study in five hospitals revealed that the average spent time of each item was as follow: patient entrance to physician office: 6 min, the average time for first treatment act: 5 min, the average time for lab testing till result 77 min, radiology and the result 7 min, CT scan 24 min, and the time of ECG 3 min All under studied cases had a good servicing rate but the result for tests had a little difference with international and country standards. Based on the importance of indices in making decision for releasing patients from hospitals, it is recommend adopting strategies in hospital management to reduce offered services intervals