The Impact of Exchange Variables on Employees Dissatisfaction

Employee's dissatisfaction in organizations is inevitable. Therefore, various forms appear. In a division, dissatisfaction to four forms of exit, voice, loyalty and neglect are shown. Hence the present study has examined the effect of exchange (overall satisfaction, investment size & quality of alternatives) on employee's responses to dissatisfaction. This study is conducted among the employees of treatment division in private hospitals of Golestan province. The sample being studied is comprised of 161 employees in treatment division that are selected using stratified-random sampling method. The tool for this study is a questionnaire, and content validity and Cronbach’s alpha are used for measuring validity and reliability, respectively. Hierarchical regression is used for exploring the effect of exchange variables and control variables (sex & age) on exit, voice, loyalty and neglect. The results showed that job satisfaction has a negative effect on exit and neglect and a positive effect on voice and loyalty; also quality of other options has a positive effect on exit and neglect. While women were less¬ likely than men to leave their organization and with age, tend to stay also increased.