Performance Evaluation of Mehr Hospital in Mashhad Based on "  EFQM" Organizational Excellence Model

Nowadays paying attention to quality and effectiveness of organizational performance is regarded among critical factors in achieving developmental and competitive programs. This has caused health managers to pay more attention to issues of health services quality improvement and applying organizational excellence model. The aim of the present study was to evaluate Mashhad Mehr hospital performance based on EFQM organizational excellence model. The present descriptive study was conducted cross sectional in 2011 at Mashhad Mehr Hospital. Data collection tool was EFQM organization Excellence Model questionnaire which was completed by all managers of the hospital. Validity and reliability of the questionnaire was confirmed by experts and cronbach alpha coefficient (0. 97) respectively. Resultswere analyzedusingdescriptive statistics. This hospital acquired 473. 3 scores (%47. 3) of total 1000 scores. Enabler''s factor achieved 233 scores and Results factor achieved 240. 3 scores. Among enabler factors the highest score (%60. 8) belongedto partnership and resources، and the lowest scores (%32/3) belonged to policy and Strategies. Among results the highest score related to key performance results (%60. 4) and the lowest score (%40/5) related to customer results. Discussion and Since the performance of this hospital is at the medium level، it seems necessary to develop an effective and efficient plan for improving the performance of this hospital. Additionally، it seems the present model can be used as a comprehensive model for evaluating medical institutions provided that clinical aspects and patient care are taken into account.