Identifying and Ranking Guidelines for the Successful Deployment of Knowledge Management Models Using APQC

In this research، three stage strategy (qualitativequantitative- quantitative) is applied. In the first stage، by studying and reviewing the relative works، especially the APQC model، the proposed guidelines are extracted and prepared. In the second stage، the validation of these guidelines is evaluated by experts in this field. The experts accepted 42 guidelines and ranked them. Three most important guidelines are: “Don’t make mistake! Knowledge is not only produced in R&D departments، but it can also be produced in each routine process of the organization.”، “Knowledge management strategy must comply with the organization strategy.” and “There is not one best mechanism for knowledge management، it must be a portfolio of mechanisms.” In the last stage، the application of these guidelines is evaluated by the Knowledge Management department of MAGFA Company. Accordaning to the results، 36 out of 42 guidelines are used by MAGFA. Two most applicable guidelines are: “Knowledge management strategy must comply with the organization strategy” and “Avoid islanding the knowledge management projects. Connect the existing knowledge management projects and programs and lever them.”