Survey of parents Satisfaction of infants admitted in the NICU

Despite the importance of patient satisfaction as an indicator of quality، updated information is not available on the satisfaction of parents of infants hospitalized in neonatal intensive care. The aim of this study was “to determine the degree of satisfaction of parents of infants hospitalized in the neonatal intensive care unit (NICU)”. In this cross-sectional study، parents of 300 infants admitted to the neonatal intensive care unit participated with cluster sampling of twelve elected government hospital in Tehran in 2012. Demographic data and data on parental satisfaction using valid and reliable researcher made questionnaire in three domains of welfare، medical and nursing services was measured with a likert scale ranged from 0-100. Data using descriptive statistics (mean، standard deviation) and inferential statistics (Pearson chi-square) were analyzed in SPSS19 software. The mean satisfaction about the nursing care 63. 6±14. 5، medical care 54. 05±11. 9، welfare services 42. 03±9. 02 and the overall satisfaction 63. 04±31. 5. A significant relationship was observed between variables hospitals (p=0. 0001)، age (p=0. 014)، income (p=0. 007)، history of hospitalization (p=0. 0001) and length of hospitalization (p=0. 015) between total satisfaction. The relatively high level of parental satisfaction with the three domains of welfare، medical and nursing care services، can be a desirable indicator of the quality of services provided، and the it is necessary for more parental satisfy، the medical team has more cooperation and assistance together. Doctors and nurses also need to establish closer communication and more intimate with parents. To be considered special amenities and facilities to meet the other family members with newborns.