The Role of Job Behavioral Dimensions on Employee Efficiency and Effectiveness

Efficiency and Effectiveness are two effective concepts in performance evaluation of each organization toward reaching to goals with minimum resource consumption. So, this research aims consideration of relationships between behavioral dimensions of job or that is called the topic of organizational behavior or psychology including job stress, job satisfaction, and job interest and job rotation with employee’s efficiency and effectiveness by using a mathematical model. The mentioned criteria relationship evaluation is a kind of multi-criteria decision making problem that systematic transactions between criteria causes internal relationship. So, DEMATEL method is a suitable decision technique for excavation of cause-effect relationships between criteria. In addition to, it can uses in determination of relationships between criteria and managing internal dependencies in a set of criteria. Hence, the current research uses ideas of 10 management specialists and experts in Police University for consideration of relationships between employee and customer, satisfaction and organizational learning, culture and commitment. The results showed that job stress, job satisfaction, job interest and job rotation effects on human efficiency and effectiveness. Job stress is the most effective factor and job rotation is the most impressible factor on the employee efficiency and effectiveness.