Evaluation the Rate of Citizen Satisfaction from the Quality of Urban Environment (Case study: 10 Zones of Tabriz City)

Being concerned to achieve good shape of the city has been commenced since the formation of primary cities. Moreover، involvement of human thought to improve urban life is simultaneous with urbanization history. Urbanization growth and human tendency to settle in the cities has been made the concept of urban quality of life important more and more. Type of study is applied and developmental and in terms of method used in the research is descriptive-analytical and survey. Given the high mass of the population، for data collection the sampling method was used. The sample size was calculated 384 samples using Cochran''s formula for city of Tabriz. The samples of the study area were chosen by using random sampling method regarding the population size of the each zone. To analyze data fuzzy multi-criteria decision making techniques and cluster analysis were used. At last final score of citizen satisfaction rate in terms of their quality of living environment were classified into 3 levels (including: acceptable satisfaction، moderate satisfaction، low satisfaction) using cluster analysis. The zones of 2، 5 and 3 were placed at first level which is high satisfaction. Second level consists of the zones 6، 8، 7 and 4 which is in moderate satisfaction. The lowest satisfaction is related to zones of 1 and 10 which have lower satisfaction in comparison to other zones.