Quality Assessment of Services Provided by Hospital Libraries of Isfahan Using Gap Analysis Model (Libqual

Hospital libraries have vital role in dissemination of information so that Quality Assessment of services is essential for developing health services. The purpose of the present research was to evaluate the quality of services provided by Hospital libraries of Isfahan using the LibQUAL model. In a an analytical survey research, 302 users of libraries that belong to Library service quality of Isfahan medical university and Social security organization Hospitals of Isfahan participated. Data was collected by using the LibQUAL questionnaire which validity and reliability of it credited in several researches cronbakh’s alpha was 80. Independent t-tests and paired t-test were conducted to analyze the data in SPSS and Excel. In “service effect” dimension there were significant differences in average of minor and major level of expected services with current level of services. In gharazi hospital (0.2) and alzahara hospital (0.1) results showed positive adequacy gap while in “Information control “and “library as place” dimension there weren’t significant differences in average range. in whole hospitals superiority gap was negative and shariati hospital had highest gap. The findings show all highly important aspects of the “Service affect” dimension in Hospital libraries so that all attempts to be done for enhancing availability of sources particularly electronic resources for who are working in diagnosis and treatment departments.