Assessment of components supply chain flexibility of ceramic tiles with the approach of structural equation

The success of a company depends on its ability to integrate and coordinate, in a complex network of business relationships among the components of the supply chain. In this atmosphere of intense competition, the key to sustainable competitive advantage is in offering high quality services and coordinate activities that will lead to ultimate customer satisfaction. The aim of this study is to provide a model for the assessment of flexibility between the various components of the supply chain (suppliers, manufacturers, distributors and customers). Research methodology is based on a comprehensive study of the theoretical basis and identifying and group indices using factor analysis. Also offering a model based on the cause of flexibility in the supply chain is the main goal. These factors are considered in three groups: Between suppliers and manufacturer, the manufacturer and distributor, the distributor and the customer, and the impact of all factors were drawn from suppliers to customers. Results of the survey of experts in the ceramic tile industry in Iran indicated that the proposed reactions were acceptable and the model is approved. Therefore, the promotion of each of these factors can influence the improvement of resilience in the supply chain. Also effects of these factors combined showed that attention to causes can facilitate increased resilience.