Designing a Satisfaction Level Questionnaire for Using in Sewage Collection Network: Evaluation of Validity and Reliability

Improper and incorrect implementation of sewage collection networks can cause environmental and health problems. It also causes dissatisfaction in urban residents. The purpose of this study was to design a questionnaire for evaluating satisfaction level of urban residents from sewage collection network. Face validity index, content validity ratio and Cronbach-coefficient were used to evaluate validity and internal consistency. The evaluated indexes were assessed in acceptable levels. The designed tool that was included 25 variables can be used to assess satisfaction level by researchers and wastewater companies.