Evaluation of Knowledge Management dimensions in an organization by using Grey System Theory

Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organisational knowledge. It refers to a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge
Knowledge has a vital role in achieving organizational goals. Knowledge management is a competitive advantage in an organization. Uncertain phenomena cant measure by exact variable. Grey theory has been widely used to solve the uncertainty problems under the discrete data and incomplete information. This research is a descriptive survey. We have presented a new approach to knowledge management that examines the organizational knowledge by using grey system theory. To clarify this process System Group Company is taken as a case. The survey sample population consisted of 280 randomly taken employees and managers of System Group Company. Strategy, structure, employees-roles, information system, knowledge creation, knowledge transfer and availability as seven dimensions of knowledge management were evaluated by Grey theory. An important part of the results revealed knowledge transfer and employees need to attention in System Group Company.