The effect of nursing care quality assurance program in ambulatory care center on the patient's satisfaction undergoing cataract surgery and their families

worldwide, cataract surgery and its nursing care are outpatient and ambulatory which has always been a focus of the treatment center on achieving ways to ensure its quality assurance.
Aim: This study was to determine the effect of nursing care quality assurance program in the eye outpatient center on satisfaction rate of patients undergoing cataract surgery and their families which was conducted at Day Clinic Specialty and Subspecialty of Helal Iran in 2016.
This study was a semi-expetimental study for 100 patients and 108 patients’ families which have been selected non – randomly and during discharge, they completed the author-made satisfaction questionnaire. Validity of the questionnaires was determined by content validity and reliability through internal consistency with alpha Cronbach’s (α = 0.49). At first, satisfaction of patients and patients’ families in the control group was measured and then the intervention of the nursing quality assurance program by establishing a Quality Assurance Committee at the Center, providing care standards, writing nurses’ job descriptions in this regard, improving nurses and monitoring the implementation of care standards; was executed about 1 month and then satisfaction of samples was measured in case group. The data were analyzed by SPSS software version 23 using descriptive and inferential tests.
Results showed that overall mean satisfaction score of patients from nursing care and its dimension in control group and case group was 2.4 and 3.2 respectively. Statistical test (T-test) showed that there was significantly difference with P It is suggested that nursing managers use this program to ensure the quality of nursing care in other outpatient centers.