Promoting Citizen's Public Trust; the Role of E-Government Services by Emphasis on Good Governance

By more complexity of societies, types of trust are manifested including public trust, trust in state and trust in political entities.IT has made confronted communication more limiter, and build trust among citizens is more difficult.The aim of present research is to study the role of e-government services and good governance in creating citizens’ public trust.This is an applied research with correlation – descriptive method based on SEM.Research population consists of all 18-65 year-old citizens who have used government’ e-services at least one time. Finally, 89were selected as sample by Morgan table and simple sampling method.Data collection tool is a questionnaire that its reliability was confirmed by mix reliability and Cronbach’s alpha methods while its validity was confirmed by convergent and divergent methods upon confirmation by elites.Data analysis was conducted by SEM and using Amos22 software package. The findings indicate that the quality of e-services and good governance impacts on public trust positively and significantly while good governance plays a moderating role in the relationship between e-government and public trust.By expanding the quality of government’ e-services,communications, coordination and standardization of information and services provided on the side of accountability and transparency mechanisms to increase citizen's trust and consequently it is.